What's Keeping You From a Customer Experience that "Rocks"? Watch a short flash presentation with a few of the hurdles we all experience! 3 Replies

I made this little presentation for a session I was giving entitled: 1001 Ways to Optimize Your Customers' Experience. It communicates a few of the contact center hurdles that we all face at one ti...

Tagged: customer experience, We will rock you, Queen

Started by Kathryn Jackson in Customer Experience. Last reply by Brad Totten 4 hours ago.

Good question: How Will the Healthcare Debate Impact Contact Centers?

Many of the issues in the news have a potential impact on contact center operations and/or business development opportunities within the teleservices industry. I read an interesting article that I ...

Tagged: Tim, Searcy, ATA, healthcare, centers

Started by Marquisha Bridgeman in Available Resources 6 hours ago.

COST COMPARISON – VIRTUAL VS EQUIPMENT BASED CALL CENTER PLATFORMS

When a company is faced with the critical decision of choosing the platform to base their call center operations on they are faced with a new set of options. The old traditional model of equipment ...

Tagged: virtual, center, call

Started by Darren Prine in Technology 9 hours ago.

TRAVEL SALES - US and CANADA 2 Replies

We are seeking outbound call centers to sell our Travel Packages at a discounted price. Packages available are for 5 days and 4 nights (accommodation only) to be sold at $59, $99, $199 and $299. Co...

Tagged: International, World, Process, Simar, Outbound

Started by Simar Team in Business Opportunities. Last reply by Peter Yanez Nov 19.

Is your Call Center looking for NEW proven product to sell in this economy? 1 Reply

Member of ATA. We are looking to secure new Call Centers for our products currently B2C. We are also in development and negotiation with other products. Our current product is an outbound ID Theft ...

Tagged: center, call, b2c

Started by Tami J. Miller in Sourcing - Outsourcing, Insourcing, Off Shoring, BPO. Last reply by Peter Yanez Nov 18.

What happened when the ATA went to Lima, Peru

In this economic time, even companies who may have found outsourcing unlikely have started to consider offshore as a viable money saving option. We often hear about outsourcing and off shoring to I...

Tagged: centers, call, contact, ATA, Searcy

Started by Rafael Manzon in Available Resources Nov 18.

ACD Routed Training Session? 12 Replies

Would you find it helpful if your phone system would deliver short training modules to your staff without the need for the agent to log off to another system? Here is the thought, new multi-media ...

Started by Bill Haeffner in Available Resources. Last reply by Jennifer East Nov 18.

Language Concern - I need help pls 6 Replies

Hi Team, This is more about creating a module and what needs to be included in the module to address a certain language concern. I was speaking with a group of technical representatives and they ...

Started by Evelyn Bitungga in Training. Last reply by Maggie Dsilva Nov 18.

Contact Management Software 6 Replies

I'm realatively new to managing a contact center and am starting to research the replacement of our contact managment platform. The primary function of the exsiting platform is to manage our histor...

Started by Michael O'Connell in Technology. Last reply by Bill Haeffner Nov 13.

Are You Shadowboxing with Data? Are you measuring "good numbers" rather than "good performance"? 1 Reply

I love this phrase (shadowboxing with data) and its definition. It fits so appropriately with what happens too often in our contact centers. We think performance is perfectly reflected in the metri...

Tagged: measurement, performance, shadowboxing

Started by Kathryn Jackson in Operations and Management. Last reply by Bill Haeffner Nov 13.