Thursday, November 12, 2009
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Essential Building Blocks for Improving Your Call Center Operations
November 12, 2009 from 8:15am to 6pm – Regency Lodge (Omaha, NE) The essential building blocks of a successful call center operation are scripting, knowledge-management, training, and quality assurance. Throw in new technologies and new solutions like work-from-... Organized by ATA Midwest Chapter | Type: seminar
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4 Steps to Gain Recognition as the Irreplaceable Change Agent You Are!
November 12, 2009 from 1:30pm to 2:30pm – online must register at GoToMeeting to attend Your contact center adds value—however not everyone in your company realizes how and how much. Your contact center continually influences the customer in real-time and serves as a pivotal conduit f... Organized by Kathryn Jackson | Type: online, free, webinar
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© 2009 Created by Kathryn Jackson on Ning. Create a Ning Network!
