All Events in online (3)
August 27Thursday
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How to really walk in your customer's shoes: The missing ingredient for QA
August 27, 2009 from 6pm to 7pm – online Clearly, the "winners" out of this recession will be those firms that differentiate themselves on service. How come, then, is empathy one of the lowest scoring behaviors on the QA form? Why is it t... Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
October 8Thursday
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Optimizing Sales Performance – Cricket’s Secret Sauce
October 8, 2009 from 1:30pm to 2:30pm – online USA 800 and Cricket team up to showcase their proven model for inbound and on-line sales performance. Learn how Cricket moved from a predominately retail driven business model to an on-line and di... Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
November 17Tuesday
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Contact Center Incentives Survey Results
November 17, 2009 from 1:30pm to 2:30pm – online The purpose of this survey was to determine how contact centers are approaching the topic of incentives. The goal was to describe what each center is doing, how much it costs, and how effective the... Organized by Kathryn Jackson | Type: online, free, webinar, must, register, at, gotomeeting.com, to, attend
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© 2009 Created by Kathryn Jackson on Ning. Create a Ning Network!
