All discussion Events (11)
February 5Tuesday
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Survey Pain Relief: Overcoming Survey Frustration and Failures
February 5, 2008 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) As we all know knowledge is power. The problem is, self-proclaimed experts and bullies get their way with surveying because our knowledge is sparse on this very complex subject. “Yes”…very complex!... Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
June 12Thursday
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Attendance Management Web Discussion
June 12, 2008 from 1:30pm to 2:30pm – On Line (must register to participate) Rescheduled Attendance Management Web Discussion Addressing the attendance management issues of customer contact organizations. Rescheduled due to technical difficulties. Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
August 7Thursday
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Contact Center Technology
August 7, 2008 from 1:30pm to 2:30pm – On Line (must register to participate) Discussion time is EDT Discussion of the pros and cons of the technology used in our contact centers today. Technologies include: Voice (including VOIP), customer relationship management (CRM), qu... Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
September 25Thursday
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Compensation in the Contact Center
September 25, 2008 from 1:30pm to 2:30pm – On Line (must register to participate) Discussion time is EDT the session is free. Discussion of the compensation practices in the contact centers today. Chad McDaniel (McDaniel Executive Recruiters) will address the supervisor and ma... Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
November 13Thursday
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Quality, Coaching, Incentives
November 13, 2008 from 4pm to 5pm – On Line (must register on GoToMeeting to participate) CCSF Conference Call Exchange with Web Seminar: "Interpreting the Results of the QM, Coaching and Incentives Survey" Join us for a Webinar on Thursday, November 13th, 2008 4:00 pm - 5:00 pm EST Organized by CCSF | Type: Online, monthly, free, discussion, group
February 5Thursday
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Survey Pain Relief: Overcoming Survey Frustration and Failures
February 5, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) As we all know knowledge is power. The problem is, self-proclaimed experts and bullies get their way with surveying because our knowledge is sparse on this very complex subject. “Yes”…very complex!... Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
February 26Thursday
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Economy & Impact on Call Center Industry
February 26, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) The webinar will be covering the aspects of the current economic conditions and the direct impact on the call center industry. MER completed a survey report in December 2008 on this topic and the ... Organized by Kathryn Jackson | Type: free, webinar, discussion
March 19Thursday
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Effective Recruiting and Management of Work@Home Agents
March 19, 2009 from 2pm to 6pm – International Montelucia Resort - Paradise Valley, AZ Share in a special panel discussion and network with industry and community leaders! Learn what others in our industry are doing to manage Work-at-Home Agents. How do they successfully meet the cha... Organized by American Teleservices Association, Arizona Chapter | Type: panel, discussion
March 26Thursday
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Web 2.0 Strategies for the Contact Center
March 26, 2009 from 1:30pm to 2:30pm – On Line (must register on GoToMeeting to participate) Presented by Tim Kraskey, VP of Marketing and Business Development for Calabrio, Inc. (www.calabrio.com) This shift from efficiency to effectiveness means not only a new mindset, but also a new to... Organized by Kathryn Jackson | Type: Online, monthly, free, discussion, group
August 20Thursday
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Summer Social Event- Social Networking (Arizona)
August 20, 2009 from 2pm to 6pm – Sanctuary at Camelback The use of social networking is on the rise! What you need to know: How does it affect you? Who is using it? Is it right for you? How can it help my business? What tools are available? Online re... Organized by ATA Arizona Chapter | Type: panel, discussion, guest, speakers, networking
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