How Do You Know that it’s Time to Update your Contact Center’s Technology?

COPC Inc. and Interactive Intelligence would like you to join a 60-minute webinar where the hottest trends in call center technologies will be discussed, along with the practical application of these technologies within your contact centers. This session will discuss ways to (1) simplify your agent’s desktops, (2) intelligent / skills-based routing for both voice and non-voice interactions, (3) customer self-service capabilities, (4) the virtual contact center, (5) Media-Blending, and others. While you most likely already have similar capabilities within your call center, by joining this webinar you will be able to verify you are using your tools in the most efficient and effective methods possible.

Speakers names and emails:
Alton Martin, CEO, COPC Inc
Scott Casson, Director of Technology Services, COPC Inc.
Andy Phillips, Interactive Intelligence

Register :
https://www2.gotomeeting.com/register/266672851

This is a free Webinar
Time: 1:30 PM EST

Uses both VOIP and Toll number involved - no other toll free number available.

Please allow extra time if this is your first time using GoToMeeting (software must be downloaded and some corporations do not allow access to GoToMeeting so check with your IT department)

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