Discussion Forum (725)
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CCPF SpammersPart of my responsibility as site host is to make sure members respect the site and its members. I review the activity on the site every ... Started by Kathryn Jackson in MiscellaneousLatest Reply |
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What's Keeping You From a Customer Experience that "Rocks"? Watch a short flash presentation with a few of the hurdles we all experience!I made this little presentation for a session I was giving entitled: 1001 Ways to Optimize Your Customers' Experience. It communicates a ... Started by Kathryn Jackson in Customer Experience |
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13 hours ago Reply by Brad Totten |
Good question: How Will the Healthcare Debate Impact Contact Centers?Many of the issues in the news have a potential impact on contact center operations and/or business development opportunities within the ... Started by Marquisha Bridgeman in Available Resources |
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COST COMPARISON – VIRTUAL VS EQUIPMENT BASED CALL CENTER PLATFORMSWhen a company is faced with the critical decision of choosing the platform to base their call center operations on they are faced with a... Started by Darren Prine in Technology |
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TRAVEL SALES - US and CANADAWe are seeking outbound call centers to sell our Travel Packages at a discounted price. Packages available are for 5 days and 4 nights (a... Started by Simar Team in Business Opportunities |
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Nov 19 Reply by Peter Yanez |
Is your Call Center looking for NEW proven product to sell in this economy?Member of ATA. We are looking to secure new Call Centers for our products currently B2C. We are also in development and negotiation with ... Started by Tami J. Miller in Sourcing - Outsourcing, Insourcing, Off Shoring, BPO |
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Nov 18 Reply by Peter Yanez |
What happened when the ATA went to Lima, PeruIn this economic time, even companies who may have found outsourcing unlikely have started to consider offshore as a viable money saving ... Started by Rafael Manzon in Available Resources |
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ACD Routed Training Session?Would you find it helpful if your phone system would deliver short training modules to your staff without the need for the agent to log o... Started by Bill Haeffner in Available Resources |
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Nov 18 Reply by Jennifer East |
Language Concern - I need help plsHi Team, This is more about creating a module and what needs to be included in the module to address a certain language concern. I was ... Started by Evelyn Bitungga in Training |
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Nov 18 Reply by Maggie Dsilva |
Contact Management SoftwareI'm realatively new to managing a contact center and am starting to research the replacement of our contact managment platform. The prima... Started by Michael O'Connell in Technology |
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Nov 13 Reply by Bill Haeffner |
Are You Shadowboxing with Data? Are you measuring "good numbers" rather than "good performance"?I love this phrase (shadowboxing with data) and its definition. It fits so appropriately with what happens too often in our contact cente... Started by Kathryn Jackson in Operations and Management |
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Nov 13 Reply by Bill Haeffner |
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