Available Resources (89)
| Discussions | Replies | Latest Activity |
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Average vendor margins on hourly rates for customer care workIs there an industry average that is paid for customer care work? If so what is the typical profit margin that the vendor makes on top of... Started by mary kelly |
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Nov 12 Reply by pavan |
Near Shore BPO why it makes sense...The time zone issue is one reason we can all agree on that. Not to mention it’s a lot harder to travel to the Philippines or India in a b... Started by Toby Zambetti |
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Nov 12 Reply by pavan |
Question: What is the average cost per hour for offshore call center agents vs. U.S. based agents?I'm curious to see if anyone can share with me what they have found to be the average cost per hour for offshore call center agents and w... Started by Darren Prine |
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Nov 11 Reply by Andy A. Garwal |
Free Ebook on Behavioral AnalyticsIn case you need a free source of information on behavioral analytics for your team this site provides a complimentary download of an ebo... Started by Kathryn Jackson |
0 | Nov 4 |
Do you know someone who will be attending the international conference in Lima, Peru?Chief Executive Officer Tim Searcy and Director of Business Affairs Rafael Manzon of the ATA will be speaking in Lima, Peru during the re... Started by Marquisha Bridgeman |
0 | Nov 2 |
“Improving Your Call Center Operation: Essential Building Blocks for Today and the Future”September 23, 2009, Omaha, Nebraska: The Midwest Chapter of the American Teleservices Association (ATA) announced the topic of its upcomi... Started by Marquisha Bridgeman |
0 | Oct 29 |
Appointment Setting Opportunity for Outbound CentersProgram Overview: We are looking for Outbound Call Centers to set appointments on behalf of our client to meet consumers at their home fo... Started by Simar Team |
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Oct 26 Reply by zakishamam |
Debt Consolidation voice broadcasting Inbound campaign.We are looking for experienced centers for Debt Consolidation Inbound campaign. Consultancy Charges: *1000 USD to be paid in two instal... Started by atif hussain |
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Oct 24 Reply by zakishamam |
October Newsletter for Call Center TimesHello friends, In case you are not on the distribution list, the latest issue of Call Center Times came out today. You can view it at ht... Started by Darren Prine |
0 | Oct 22 |
Plain and Simple: If Missed It, You Missed OutFor the few of you that haven't heard and should I say, chose to miss out, the ATA earned high marks during its 2009 Convention & Exp... Started by Marquisha Bridgeman |
0 | Oct 16 |
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