Available Resources (92)
| Discussions | Replies | Latest Activity |
|---|---|---|
Question: What is the average cost per hour for offshore call center agents vs. U.S. based agents?I'm curious to see if anyone can share with me what they have found to be the average cost per hour for offshore call center agents and w... Started by Darren Prine |
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33 minutes ago Reply by Priyanka |
Good question: How Will the Healthcare Debate Impact Contact Centers?Many of the issues in the news have a potential impact on contact center operations and/or business development opportunities within the ... Started by Marquisha Bridgeman |
0 | Nov 20 |
What happened when the ATA went to Lima, PeruIn this economic time, even companies who may have found outsourcing unlikely have started to consider offshore as a viable money saving ... Started by Rafael Manzon |
0 | Nov 18 |
ACD Routed Training Session?Would you find it helpful if your phone system would deliver short training modules to your staff without the need for the agent to log o... Started by Bill Haeffner |
12 |
Nov 18 Reply by Jennifer East |
Average vendor margins on hourly rates for customer care workIs there an industry average that is paid for customer care work? If so what is the typical profit margin that the vendor makes on top of... Started by mary kelly |
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Nov 12 Reply by pavan |
Near Shore BPO why it makes sense...The time zone issue is one reason we can all agree on that. Not to mention it’s a lot harder to travel to the Philippines or India in a b... Started by Toby Zambetti |
0 |
Nov 12 Reply by pavan |
Free Ebook on Behavioral AnalyticsIn case you need a free source of information on behavioral analytics for your team this site provides a complimentary download of an ebo... Started by Kathryn Jackson |
0 | Nov 4 |
Do you know someone who will be attending the international conference in Lima, Peru?Chief Executive Officer Tim Searcy and Director of Business Affairs Rafael Manzon of the ATA will be speaking in Lima, Peru during the re... Started by Marquisha Bridgeman |
0 | Nov 2 |
“Improving Your Call Center Operation: Essential Building Blocks for Today and the Future”September 23, 2009, Omaha, Nebraska: The Midwest Chapter of the American Teleservices Association (ATA) announced the topic of its upcomi... Started by Marquisha Bridgeman |
0 | Oct 29 |
Appointment Setting Opportunity for Outbound CentersProgram Overview: We are looking for Outbound Call Centers to set appointments on behalf of our client to meet consumers at their home fo... Started by Simar Team |
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Oct 26 Reply by zakishamam |
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