Benchmarking and Best Practices (26)
| Discussions | Replies | Latest Activity |
|---|---|---|
Customer Experience in the UAE (Dubai and Abu dhabi)Good day to all, UAE/middle East are apparently slightly behind the Customer experience maturity curve, with different customer expectati... Started by Jean-Marc Codsi |
0 | Dec 1 |
Acceptable Supervisor Attrition?I'm trying to figure out which will be an acceptable "roof" for supervisor (or team leader) attrition. I agree with many of the people in... Started by Rodrigo Castañeda |
2 |
Dec 1 Reply by William Leinweber |
AUX Work. What is happening?AUX Work: Does anyone have a need to understand what is happening when your agents are in AUX Work? I am building a product and seeking i... Started by Chris Vitek |
0 | Nov 24 |
Dead Air: what is appropriate?Does anyone else track this? What are your expectations of your reps for managing this? We define it as the time during a live call when... Started by Terry Follmer |
4 |
Sep 10 Reply by Terry Follmer |
Performance management and coachingHello, I am a Business-Marketing major at the University of Western Sydney, Australia. A report that I'm currently working on requires m... Started by james barber |
1 |
Sep 3 Reply by Kathryn Jackson |
Best Practices Call CenterI´m trying to understand what can be defined best practices to improve a Call Center performance. That means what habe to be managed to r... Started by Selim Rabia |
1 |
Aug 21 Reply by Scott Michael Casson |
6 Best-Practice "Can Dos" for Improving Contact Center PerformanceThis article (written by me) was just published in the Parallax newsletter (attached). Enjoy! The article can also be downloaded at: htt... Started by Kathryn Jackson |
0 | Jul 29 |
Telecom Operators & Call Center AgentsHello, I am looking for Mobile Operators' Call Center agent numbers. I need the level of agent employment per operator subscriber. Do yo... Started by iltem |
4 |
Jul 10 Reply by Bill Haeffner |
TelecommutersAs a company, do you pay for your telecommuters phone line? If so do you have them submit the phone bill, is it directly billed to the co... Started by Patty Roseboro |
11 |
May 29 Reply by John Dubay |
The American Teleservices Association Condemns Auto Warranty Telemarketing ScamsPending formal action from the Federal Trade Commission (FTC), the American Teleservices Association (ATA) is speaking out against compan... Started by Marquisha Bridgeman |
1 |
May 14 Reply by Kathryn Jackson |
About
© 2009 Created by Kathryn Jackson on Ning. Create a Ning Network!
