Benchmarking and Best Practices (23)
| Discussions | Replies | Latest Activity |
|---|---|---|
Dead Air: what is appropriate?Does anyone else track this? What are your expectations of your reps for managing this? We define it as the time during a live call when... Started by Terry Follmer |
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Sep 10 Reply by Terry Follmer |
Performance management and coachingHello, I am a Business-Marketing major at the University of Western Sydney, Australia. A report that I'm currently working on requires m... Started by james barber |
1 |
Sep 3 Reply by Kathryn Jackson |
Best Practices Call CenterI´m trying to understand what can be defined best practices to improve a Call Center performance. That means what habe to be managed to r... Started by Selim Rabia |
1 |
Aug 21 Reply by Scott Michael Casson |
6 Best-Practice "Can Dos" for Improving Contact Center PerformanceThis article (written by me) was just published in the Parallax newsletter (attached). Enjoy! The article can also be downloaded at: htt... Started by Kathryn Jackson |
0 | Jul 29 |
Telecom Operators & Call Center AgentsHello, I am looking for Mobile Operators' Call Center agent numbers. I need the level of agent employment per operator subscriber. Do yo... Started by iltem |
4 |
Jul 10 Reply by Bill Haeffner |
TelecommutersAs a company, do you pay for your telecommuters phone line? If so do you have them submit the phone bill, is it directly billed to the co... Started by Patty Roseboro |
11 |
May 29 Reply by John Dubay |
The American Teleservices Association Condemns Auto Warranty Telemarketing ScamsPending formal action from the Federal Trade Commission (FTC), the American Teleservices Association (ATA) is speaking out against compan... Started by Marquisha Bridgeman |
1 |
May 14 Reply by Kathryn Jackson |
centralization vs. decentralizationwhere can i find articles or papers discussing this issue Started by john yarom |
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Apr 1 Reply by Keith Magee |
Trustworthy Research - Who do you turn to?Who do you turn to for trustworthy industry research / statistics? Specifically call center, customer contact, customer experience? am c... Started by Kathryn Jackson |
1 |
Mar 13 Reply by Richard Natoli |
Contact Center BenchmarkingDimension Data brings you a unique opportunity to take part in the pioneering Global Contact Centre Benchmarking Survey. When participat... Started by David Howard |
0 | Mar 8 |
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