Customer Experience (47)
| Discussions | Replies | Latest Activity |
|---|---|---|
What is your ASA?I'm wondering if people would be willing to share their ASAs. I'm trying to determine where my company stands. It would be helpful if eve... Started by Richard Natoli |
4 |
Dec 2 Reply by Luanne M. Lo Monte |
I need Voice Talent.I am preparing to run an A/B split test surrounding customer experience in our IVR flows. I need to find a new voice for our phone system... Started by Richard Natoli |
17 |
Dec 1 Reply by Ben Barsema |
What's Keeping You From a Customer Experience that "Rocks"? Watch a short flash presentation with a few of the hurdles we all experience!I made this little presentation for a session I was giving entitled: 1001 Ways to Optimize Your Customers' Experience. It communicates a ... Started by Kathryn Jackson |
6 |
Nov 30 Reply by Kathryn Jackson |
New ATA MemberI am a new member of ATA and am looking forward to the partnership! LLE provides pay-as-you-go foreign language interpretation and transl... Started by Matthew Swain |
0 | Sep 25 |
Call Center Integration and Customer Experience.How can a call center practically move forward without the benefit of complete organizational integration? Read on to understand my quest... Started by Kathryn Jackson |
5 |
Aug 21 Reply by Kathryn Jackson |
The "Real" Customer ExperienceNice example of what the disconnect can be in our organization. "It is essential for top management to experience the “real” customer ex... Started by Kathryn Jackson |
0 | Aug 5 |
Creating a WOW Customer Experience - WhartonWe can use these pointers in any customer contact to create a WOW! "A report based on the research, titled "Discovering 'WOW' -- A Study... Started by Kathryn Jackson |
0 | Jul 9 |
Customer excellence frostbiteI heard a story this weekend that I thought was a perfect analogy to the lip service many companies are paying today for their "Customer ... Started by rick sherman |
0 | Jun 25 |
Four Customer Experience Lessons from Target's ClearRxWhat many people might not realize is that good design work happens all the time inside companies, even companies that you would never as... Started by Kathryn Jackson |
0 | Jun 4 |
Three Ways to Personalize Your Email Marketing: Remember Who You're Talking ToBeing human, letting your personality shine through...I love that! "Sometimes we get so caught up in the procedural logistics of email m... Started by Kathryn Jackson |
0 | May 19 |
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