Customer Experience (44)
| Discussions | Replies | Latest Activity |
|---|---|---|
New ATA MemberI am a new member of ATA and am looking forward to the partnership! LLE provides pay-as-you-go foreign language interpretation and transl... Started by Matthew Swain |
0 | Sep 25 |
Call Center Integration and Customer Experience.How can a call center practically move forward without the benefit of complete organizational integration? Read on to understand my quest... Started by Kathryn Jackson |
5 |
Aug 21 Reply by Kathryn Jackson |
The "Real" Customer ExperienceNice example of what the disconnect can be in our organization. "It is essential for top management to experience the “real” customer ex... Started by Kathryn Jackson |
0 | Aug 5 |
Creating a WOW Customer Experience - WhartonWe can use these pointers in any customer contact to create a WOW! "A report based on the research, titled "Discovering 'WOW' -- A Study... Started by Kathryn Jackson |
0 | Jul 9 |
Customer excellence frostbiteI heard a story this weekend that I thought was a perfect analogy to the lip service many companies are paying today for their "Customer ... Started by rick sherman |
0 | Jun 25 |
Four Customer Experience Lessons from Target's ClearRxWhat many people might not realize is that good design work happens all the time inside companies, even companies that you would never as... Started by Kathryn Jackson |
0 | Jun 4 |
Three Ways to Personalize Your Email Marketing: Remember Who You're Talking ToBeing human, letting your personality shine through...I love that! "Sometimes we get so caught up in the procedural logistics of email m... Started by Kathryn Jackson |
0 | May 19 |
Customer Experience Budgets Weather The Storm In 2009From Forrester "Customer experience has resilience in the downturn. While most customer experience professionals expect budget cuts if ec... Started by Kathryn Jackson |
1 |
Apr 23 Reply by Paul Roemer |
CRM - Best or Worst?If you haven't seen the updated video of what CRM (customer relationship management) could look like in the future if we let it run amuck... Started by Kathryn Jackson |
0 | Apr 23 |
Do you (and your agents) approach each conversation from the customer's perspective?This blog may have piqued my interest because of my experience as a customer the last couple of days. Misery loves company. We have all ... Started by Kathryn Jackson |
0 | Apr 1 |
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