Human Resources (48)
| Discussions | Replies | Latest Activity |
|---|---|---|
Agent Attrition Benchmarks from SurveyResults from two CCPF surveys concerning agent attrition at different stages of employment. The numbers haven't changed much. Thought thi... Started by Kathryn Jackson |
0 | Nov 30 |
When making a hiring decision, is it ethical to check connections and conversations of a person on social networking sites like Linkedin, Facebook, Orkut etc?Do you check people's social networking page before hiring? This got a HUGE response on LI in another group and I thought the discussion... Started by Kathryn Jackson |
1 |
Nov 30 Reply by Kathryn Jackson |
Do any of you have a good call center attendance policy you wouldn't mind sharing?Erin Trowell Human Resources Generalist at Allconnect Started by Kathryn Jackson |
3 |
Sep 21 Reply by Bill Haeffner |
H1N1 Attendance PolicyOur contact center is considering a special attendance policy for employees who may become ill with the H1N1 virus (commonly called the S... Started by Courtney Larsen |
16 |
Sep 3 Reply by Kathryn Jackson |
Looking for best practices on coaching and monitoringI am looking for best practices on the use of remote monitoring to improve agent performance and customer satisfaction. Any information t... Started by Kathryn Jackson |
6 |
Aug 21 Reply by Kathryn Jackson |
How are you holding front line supervisors directly accountable for their team's statistical performance?Who holds their superviors directly accountable for their team's numbers in a systematic way? If so, how do you do it? IE: - If their te... Started by Kathryn Jackson |
2 |
Jul 15 Reply by Karey Sharp |
How do you manage unscheduled absences?I was just talking with a member who is trying to figure out how to manage unscheduled absences on Monday (the highest call volume day). ... Started by Kathryn Jackson |
19 |
Jul 1 Reply by Peter Scott |
Talent Management vs. HRO – it’s not an “either or” propositionFrom a blog on talent management and HR outsourcing: "I’m not sure about you, but I don’t get why some analysts and bloggers advocate th... Started by Kathryn Jackson |
0 | Jun 17 |
Free Trial: Call Center HR Managers Needed for Beta Test of Agent Hiring SoftwareEvolv has been putting the finishing touches on a new version of its web-based, call center hiring automation and agent selection platfor... Started by Robert Yen |
5 |
May 27 Reply by Robert Yen |
A Lesson in Talent ManagementI found this article inspiring. Following are three of the quotes that made it so. "Good managers help their employees succeed in whatev... Started by Kathryn Jackson |
0 | May 11 |
About
© 2009 Created by Kathryn Jackson on Ning. Create a Ning Network!
