Operations and Management (62)
| Discussions | Replies | Latest Activity |
|---|---|---|
Cost per transactionI have been haunting the forum for a while, but this is my first post. Lots of good information out here, so I wanted to bounce this off ... Started by Eric Ellingson |
4 |
12 hours ago Reply by Adam Durbin |
What is the best way to source new call centre solutions?When you have a requirement to source and purchase new solutions, whether that be technology or soft skills, what are the best ways of go... Started by Kathryn Jackson |
2 |
1 day ago Reply by Kathryn Jackson |
Email Processing: Dedicated Agents or Mixed?Hey there, I'm interested in hearing from Contact Center managers and professionals about how they are structuring their e-mail processin... Started by Kathryn Jackson |
7 |
1 day ago Reply by Kathryn Jackson |
Are You Shadowboxing with Data? Are you measuring "good numbers" rather than "good performance"?I love this phrase (shadowboxing with data) and its definition. It fits so appropriately with what happens too often in our contact cente... Started by Kathryn Jackson |
1 |
Nov 13 Reply by Bill Haeffner |
Top 10 issues facing internal Call CentersI'm looking for a comprehensive list of top issues facing internal call centers. Started by Andrew Rzepczynski |
9 |
Nov 5 Reply by Andrew Rzepczynski |
Acoustic shock recognised as call centre hazardAn interesting article on how "acoustic shock" may be underestimated (and under diagnosed) in our call centers. Something to consider whe... Started by Kathryn Jackson |
2 |
Nov 4 Reply by Richard Kenny |
Incentive Contests for Work-at-Home Agents...What Are You Doing?We have a work from home program in place for several years and the team is growing. What I would like to know is how businesses are runn... Started by Kathryn Jackson |
0 | Oct 21 |
The Importance of Company CultureI am interested in identifying some of the top companies in different industries that have been recognized for an outstanding company cul... Started by Indever Lal |
6 |
Oct 7 Reply by Terry Follmer |
Adherence, Breaks & Happy FeetWe are currently set up with a standard 30 min lunch and (2) 15 minute breaks in our call centers. We have been having some issues w/ ove... Started by Mark Macenas |
5 |
Sep 28 Reply by Pauline Mills |
ACD Routing Best Practices - FIFO vs LIFOWhich is better when routing customers through your queue - FIFO or LIFO? Find out more about this on the Interactive Intelligence Blog S... Started by Kathryn Jackson |
6 |
Sep 25 Reply by Gaurav Katyal |
About
© 2009 Created by Kathryn Jackson on Ning. Create a Ning Network!
