Technology (58)
| Discussions | Replies | Latest Activity |
|---|---|---|
COST COMPARISON – VIRTUAL VS EQUIPMENT BASED CALL CENTER PLATFORMSWhen a company is faced with the critical decision of choosing the platform to base their call center operations on they are faced with a... Started by Darren Prine |
0 | Nov 20 |
Contact Management SoftwareI'm realatively new to managing a contact center and am starting to research the replacement of our contact managment platform. The prima... Started by Michael O'Connell |
6 |
Nov 13 Reply by Bill Haeffner |
ManagedServiceProviders.biz posts independent experts reviews of Northwinds Contact Solutions Virtual Call Center platformManagedServiceProviders.biz, a new online magazine for the managed services industry, conducted a Technology Test Drive of Northwinds Con... Started by Darren Prine |
0 | Nov 2 |
Looking for Call Center Consultants/Managers for 1 week trial and review of our VCC platformIn partnership with www.managedserviceproviders.biz, a new online magazine for the managed services industry, Northwinds Contact Solution... Started by Darren Prine |
1 |
Sep 16 Reply by Sam Cruise |
Hosted Solutions and PartnershipsI am looking for consultants that are interested in learning more about hosted call center solutions (SaaS). It is very important to stay... Started by Dan Bergstrom |
5 |
Sep 9 Reply by Kelly Roy |
Working from home is a rare grand slam, game winning business trendIn today’s edition of AjaxWorld Magazine (http://ajax.sys-con.com/node/1090440), Vincent Deschamps wrote a fantastic article entitled “Ev... Started by Darren Prine |
2 |
Sep 3 Reply by Darren Prine |
Amazing Article: More marketers use social networking to reach customersToday's USA Today has a terrific article on how social networking is transforming the way companies market their products and services. C... Started by Darren Prine |
0 | Aug 28 |
Need technology to start a small virtual call centerWe are a small growing company with all virtual employees. We have plans to start a small call center, initially starting with less than ... Started by Teresa Morelock |
32 |
Aug 20 Reply by Scott Michael Casson |
IBM P8 ECM SystemDoes anyone have any experience with IBM's P8 Enterprise Content Management System? Looking to intergate this into our call center and wo... Started by Michael O'Connell |
1 |
Aug 18 Reply by Kathryn Jackson |
I am looking for a workforce management solution for a small call center (I have used the Aspect eWFM and IEX Totalview in the past for larger call centers. The cost per seat is prohibitive under 50 seats for th... Started by Kareem Thrones-Jenkins |
16 |
Aug 13 Reply by Kathryn Jackson |
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