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Greg Kern's Discussions (7)

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Discussions Replied To (7)	Replies	Latest Activity
"We use our internal QA process to predict what our CSAT scores will be. Over time th…" Greg Kern replied Sep 16 to Quality Assurance and Customer Satisfaction	3	Sep 21 Reply by Ann Gray
"We have contact centers in the area and may be able to facilitate your visit. Feel f…" Greg Kern replied Aug 12 to Looking for Contact Centers to Visit in Denver, CO and Washington DC Metro/VA areas.	2	Aug 12 Reply by Greg Kern
"Beth, You need workflow tools to manage incoming faxes, email, images, etc. Think o…" Greg Kern replied Aug 5 to Balancing Workload Channels	12	Aug 20 Reply by Scott Michael Casson
"Hatch, Are they considering outsourcing the call center work? If so, they should ju…" Greg Kern replied Jun 17 to Cost Estimate for IVR	6	Jun 21 Reply by Mark Behrens
"Greg Kern ACS, 512-934-0254 greg.kern@acs-inc.com" Greg Kern replied Jan 28 to Business Case for bringing offshore outsourcing back onshore - Member Request	6	Jan 28 Reply by Greg Kern
"Feel free to forward my contact info." Greg Kern replied Jan 27 to Business Case for bringing offshore outsourcing back onshore - Member Request	6	Jan 28 Reply by Greg Kern
"Kay, This is a fairly simple financial analysis to complete. I can certainly help w…" Greg Kern replied Jan 26 to Business Case for bringing offshore outsourcing back onshore - Member Request	6	Jan 28 Reply by Greg Kern

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