Mark Behrens's Discussions (3)
| Discussions Replied To (3) | Replies | Latest Activity |
|---|---|---|
"Hatch - you've already gotten some good responses on this, but here's some more. It'…"Mark Behrens replied Jun 21 to Cost Estimate for IVR |
6 |
Jun 21 Reply by Mark Behrens |
"No white papers per se - you could find some at some of the vendors in the space (se…"Mark Behrens replied Jun 12 to Performance improvement through useability, User Design |
1 |
Jun 12 Reply by Mark Behrens |
"Here are a few suggestions: 1) Do you have agents who work in multiple skills/queue…"Mark Behrens replied Jun 12 to Balanced Scorecards |
16 |
Jun 16 Reply by Ed Porter |
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