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Bill Haeffner's Discussions (69)

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Discussions Replied To (63)	Replies	Latest Activity
"Andrew, some good points. It seems that all of my experience was the opposite wher..." Bill Haeffner replied Nov 17 to ACD Routed Training Session?	12	Nov 18 Reply by Jennifer East
"Kelly, I have actually discussed the idea with some people from Knowlagent and the..." Bill Haeffner replied Nov 17 to ACD Routed Training Session?	12	Nov 18 Reply by Jennifer East
"Matt, I searched your web details and was not able to tell that you deliver the tr..." Bill Haeffner replied Nov 17 to ACD Routed Training Session?	12	Nov 18 Reply by Jennifer East
"Ray, I think the idea that the ACD would control the training event just like a ph..." Bill Haeffner replied Nov 17 to ACD Routed Training Session?	12	Nov 18 Reply by Jennifer East
"Ken, no copyright on my side. In reality I know we can do this with Interactive In..." Bill Haeffner replied Nov 17 to ACD Routed Training Session?	12	Nov 18 Reply by Jennifer East
"Michael, what did you end up deciding on - I am looking at some of my older commen..." Bill Haeffner replied Nov 13 to Contact Management Software	6	Nov 13 Reply by Bill Haeffner
"I saw this happen many times in my career. Typically there were "adjustments" to e..." Bill Haeffner replied Nov 13 to Are You Shadowboxing with Data? Are you measuring "good numbers" rather than "good performance"?	1	Nov 13 Reply by Bill Haeffner
"How gutsy are you? One company that I worked decided the best way was to distribut..." Bill Haeffner replied Oct 7 to How do you get Sales and Operations to “play nice?”	4	Oct 7 Reply by Bill Haeffner
"Sounds like an interesting job - can you disclose the City to be located in and if..." Bill Haeffner replied Oct 5 to Job Opportunity: Director Health Insurance Service Center Operations	1	Oct 5 Reply by Bill Haeffner
"For some reason it just doesn't seem like an honest way to treat customers. Why sh..." Bill Haeffner replied Sep 21 to ACD Routing Best Practices - FIFO vs LIFO	6	Sep 25 Reply by Gaurav Katyal

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