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Paul Roemer's Discussions (202)

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Discussions Replied To (53)	Replies	Latest Activity
"Wawa. My friend, their CIO, used to be my client and an EVP at Comast." Paul Roemer replied May 22 to “Chaos, panic and disorder- my work here is done”	2	May 22 Reply by Paul Roemer
"I think AHT is a waste of good stopwatches, especially in cable and telco. The com..." Paul Roemer replied May 21 to I hate to be a pest...	5	May 22 Reply by Grant Scott
"I think I need to lay down. Twice in one day nice things being said about the leve..." Paul Roemer replied May 19 to Abnormal	5	May 20 Reply by Grant Scott
"I cut my teeth consulting to cable...Comcast and a good handful of the firms they'..." Paul Roemer replied May 19 to I hate to be a pest...	5	May 22 Reply by Grant Scott
"I work better with pictures. Here's an example of why they're difficult--it's beca..." Paul Roemer replied May 19 to Top 10 Reasons Why Your Customers are Being Difficult	1	May 19 Reply by Paul Roemer
"From where I've been, the "problem" is rarely the call center. Certainly, there ar..." Paul Roemer replied May 14 to Abnormal	5	May 20 Reply by Grant Scott
"This is the same idea I wrote about last week, only the reverse. Self-service cust..." Paul Roemer replied May 11 to Super Users Crucial to Customer Service Success	1	May 11 Reply by Paul Roemer
"The bad news however is that only about 50% of firms even claim to have CEM, and m..." Paul Roemer replied Apr 23 to Customer Experience Budgets Weather The Storm In 2009	1	Apr 23 Reply by Paul Roemer
"One of my personal favorites is the Binary Trap. Simply stated, in any decision pr..." Paul Roemer replied Apr 17 to The Halo Effect: How managers let themselves be deceived	2	Apr 17 Reply by Paul Roemer
"I think this is the same view most people at corporate have of the customer experi..." Paul Roemer replied Apr 17 to Birds Eye View of the Customer Experience	1	Apr 17 Reply by Paul Roemer

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