Contact Center Performance Forum (CCPF)

Dave Kielkucki

Dave Kielkucki's Discussions (6)

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Discussions Replied To (6) Replies Latest Activity
Beth Milan

"Beth you need to look at "Intellient Routing" software that can manage all custome..."

Dave Kielkucki replied Aug 5 to Balancing Workload Channels

 12 Aug 20
Reply by Scott Michael Casson
Teresa Morelock

"Teresa, I hope I can be a resource to you in regards to your call for information ..."

Dave Kielkucki replied Jul 29 to Need technology to start a small virtual call center

 32 Aug 20
Reply by Scott Michael Casson
Kathryn Jackson

"Based on the size of the center I normally recommend that the agent call in proces..."

Dave Kielkucki replied Jul 2 to What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)

 12 Jul 2
Reply by Paul Mireles
Akin Toffey

"Hatch, I believe I can be of assistance to you in regards to your colleagues imple..."

Dave Kielkucki replied Jun 5 to Call Center Capability for Startups

 30 Aug 22
Reply by Bill Haeffner
Carol Hukari

"Carol, your 1:20 ratio of Supervisors seems to clearly in line with industry stand..."

Dave Kielkucki replied Apr 23 to Supervisor to Rep Ratio

 36 Apr 28
Reply by Carol Hukari
Norm Lippelt

"Norm, measuring call quality as you are finding out brings many challenges. I have..."

Dave Kielkucki replied Mar 5 to Tying Quality Scores to Agent Commission

 4 Mar 5
Reply by Norm Lippelt

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