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Kathryn Jackson's Discussions (573)

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Discussions Replied To (204)	Replies	Latest Activity
"You are welcome, absolutely my pleasure! I appreciate your taking the time to let ..." Kathryn Jackson replied Nov 21 to What's Keeping You From a Customer Experience that "Rocks"? Watch a short flash presentation with a few of the hurdles we all experience!	4	Nov 21 Reply by Kathryn Jackson
"Terrific. Glad you can use it! Also, don't know if you have watched the short "Lig..." Kathryn Jackson replied Nov 20 to What's Keeping You From a Customer Experience that "Rocks"? Watch a short flash presentation with a few of the hurdles we all experience!	4	Nov 21 Reply by Kathryn Jackson
"I agree with one of the comments that the training has to be very specific and tar..." Kathryn Jackson replied Nov 16 to ACD Routed Training Session?	12	Nov 18 Reply by Jennifer East
"For some of the average hourly rates you may want to look at this discussion: htt..." Kathryn Jackson replied Oct 9 to Average vendor margins on hourly rates for customer care work	2	Nov 12 Reply by pavan
"I might suggest you look at Fortune's top companies to work for. Culture has to be..." Kathryn Jackson replied Oct 1 to The Importance of Company Culture	6	Oct 7 Reply by Terry Follmer
"Hi Eve, Great question. My immediate reaction is the wording could be softer to ..." Kathryn Jackson replied Sep 25 to Language Concern - I need help pls	6	Nov 18 Reply by Maggie Dsilva
"Hi Karen, You may want to check out this discussion thread...http://contactcenter..." Kathryn Jackson replied Sep 24 to H1N1	1	Sep 24 Reply by Kathryn Jackson
"From CCPF LI member: Hi slighlty off the point here, however somethng to think ab..." Kathryn Jackson replied Sep 16 to Do any of you have a good call center attendance policy you wouldn't mind sharing?	3	Sep 21 Reply by Bill Haeffner
"From LinkedIn Member: We use a points system which has been quite effective becau..." Kathryn Jackson replied Sep 16 to Do any of you have a good call center attendance policy you wouldn't mind sharing?	3	Sep 21 Reply by Bill Haeffner
"Answers from LI members: We have a customer with an innovative process. They trea..." Kathryn Jackson replied Sep 15 to Customer complaints	2	Sep 16 Reply by Esteban Kolsky

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