Contact Center Performance Forum (CCPF)

All Discussions Tagged 'absenteeism' (4)

Discussions Replies Latest Activity
Kathryn Jackson

How do you manage unscheduled absences?

I was just talking with a member who is trying to figure out how to manage unscheduled absences on Monday (the highest call volume day). Wh…

Started by Kathryn Jackson

19 Jul 1
Reply by Peter Scott
Kathryn Jackson

What are the Benefits of an Employee Assistance Programs (EAP)?

Following are several observations about the benefits of investing in EAPs (based on UK data). Certainly, the contact center professionals…

Started by Kathryn Jackson

0 Jan 29
Kathryn Jackson

Attendance Management - Cost Calculation

See the reply below for components for calculating the cost of absenteeism.

Started by Kathryn Jackson

2 Jun. 13, 2008
Reply by Kathryn Jackson
Kathryn Jackson

Attendance Management Article

Attached is an article on attendance management.

Started by Kathryn Jackson

2 May. 22, 2008
Reply by Kathryn Jackson

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