Contact Center Performance Forum (CCPF)

All Discussions Tagged 'hosted' (4)

Discussions Replies Latest Activity
Darren Prine

Interview with former Contact Center VP for Verizon as to why he has gone Virtual

What's all the buzz with virtual call center platforms? Why are so many companies looking to "go virtual" and what are the benefits to doin…

Started by Darren Prine

0 Oct 15
Dan Bergstrom

Hosted Solutions and Partnerships

I am looking for consultants that are interested in learning more about hosted call center solutions (SaaS). It is very important to stay o…

Started by Dan Bergstrom

5 Sep 9
Reply by Kelly Roy
Kathryn Jackson

Hosted vs. SaaS

Who wants to help a couple of members better understand the difference between a hosted solution and software as a service? How do we tell…

Started by Kathryn Jackson

0 Aug. 14, 2008
Kathryn Jackson

Hosted vs. On-Premises Call Center Solutions: TCO (total cost of ownership)

Customer contact centers serve the same role for smaller businesses as they do for enterprises, but many struggle to find call center solut…

Started by Kathryn Jackson

0 Jul. 14, 2008

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