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| Discussions | Replies | Latest Activity |
|---|---|---|
Interview with former Contact Center VP for Verizon as to why he has gone VirtualWhat's all the buzz with virtual call center platforms? Why are so many companies looking to "go virtual" and what are the benefits to doin… Started by Darren Prine |
0 | Oct 15 |
Hosted Solutions and PartnershipsI am looking for consultants that are interested in learning more about hosted call center solutions (SaaS). It is very important to stay o… Started by Dan Bergstrom |
5 |
Sep 9 Reply by Kelly Roy |
Hosted vs. SaaSWho wants to help a couple of members better understand the difference between a hosted solution and software as a service? How do we tell… Started by Kathryn Jackson |
0 | Aug. 14, 2008 |
Hosted vs. On-Premises Call Center Solutions: TCO (total cost of ownership)Customer contact centers serve the same role for smaller businesses as they do for enterprises, but many struggle to find call center solut… Started by Kathryn Jackson |
0 | Jul. 14, 2008 |
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