Contact Center Performance Forum (CCPF)

All Discussions Tagged 'procedure' (1)

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Kathryn Jackson

What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)

Member Request. What is the procedure agents use to report an absence? For example - do agents call into an attendance line or supervisor?…

Started by Kathryn Jackson

12 Jul 2
Reply by Paul Mireles

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