All Discussions Tagged 'reporting' (3)
| Discussions | Replies | Latest Activity |
|---|---|---|
Genesys Contact Center ReportingPlease share your experiences with Genesys contact center reporting tools such as Info Mart, Interactive Insights, etc. How do you get usab… Started by Adam Markowitz |
0 | Dec 3 |
What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)Member Request. What is the procedure agents use to report an absence? For example - do agents call into an attendance line or supervisor?… Started by Kathryn Jackson |
12 |
Jul 2 Reply by Paul Mireles |
A new direction in information for contact center performance management and analytics.In a previous consulting project I took a look at Latigent right as Cisco was acquiring them. I was impressed with the company's product. H… Started by Kathryn Jackson |
0 | Aug. 19, 2008 |
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