Contact Center Performance Forum (CCPF)

All Discussions Tagged 'saas' (3)

Discussions Replies Latest Activity
Dan Bergstrom

Hosted Solutions and Partnerships

I am looking for consultants that are interested in learning more about hosted call center solutions (SaaS). It is very important to stay o…

Started by Dan Bergstrom

5 Sep 9
Reply by Kelly Roy
Kathryn Jackson

Salesforce.com Launches The Service Cloud, A Customer Service SaaS Application

Interesting idea of capturing all the different "knowledge" located all over the internet in order to improve customer service - more knowl…

Started by Kathryn Jackson

1 Jan 21
Reply by Kathryn Jackson
Kathryn Jackson

Hosted vs. SaaS

Who wants to help a couple of members better understand the difference between a hosted solution and software as a service? How do we tell…

Started by Kathryn Jackson

0 Aug. 14, 2008

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