“Improving Your Call Center Operation: Essential Building Blocks for Today and the Future”
September 23, 2009, Omaha, Nebraska: The Midwest Chapter of the American Teleservices Association (ATA) announced the topic of its upcoming meeting in Omaha, Nebraska. The title of the day-long event scheduled for November 12th is “Improving Your Call Center Operation: Essential Building Blocks for Today and the Future”. The event is targeted to attract call center managers, supervisors, trainers, quality assurance personnel and executive leadership throughout the Midwest region. The event is open to both members and non-members.
Featured speakers include Judy McKee of McKee Consulting, Rob Marshall of 360CRM, Laurie Alm of Motivated Incentives, Sally Hurley of VIPDesk and John Vandewalle of INTouch Consulting. Speakers will present real-world solutions for constructing a winning RFP, writing effective scripts to get more sales, creating top sales contests and great compensation plans for your call center, recruiting, managing and training remote customer service agents and leveraging QA metrics that will increase customer loyalty.
In addition, as part of its commitment to community service, the ATA Midwest Chapter is hosting its second Call Centers Care Event. As part of the day-long event in Omaha, attendees are encouraged to help those less fortunate by bringing canned goods to the event to donate to the Omaha Food Bank. For every $5.00 donated or 3 cans of food donated attendees will get a chance to win a Garmin GPS system which will be raffled off at the event.
The ATA Midwest Chapter board is made up of 9 call center industry executives from across the Midwest. The board is led by Christine Haerich of Protocol Marketing Solutions. “In the Midwest Chapter, we have a vibrant group of companies and individuals that are deeply entrenched in call center service delivery. Our membership includes inbound call center operations and outbound call center operations. The chapter board has once again successfully put together an event that guarantees something for every call center professional that seeks to improve their call center operation,” stated Christine Haerich. “Our last two events have attracted 75 to 100 people at each event and we have drawn from attendees from seven states. We expect to attract a similar number of attendees to this event,” added Angela Morris, Midwest Chapter Marketing Chair and President of Quality Contact Solutions. For more information or to register, go to www.ataconnect.org/public/chapters/midwest/events.php or call Lisa Nye Ford at (317) 816-9336.
Featured speakers include Judy McKee of McKee Consulting, Rob Marshall of 360CRM, Laurie Alm of Motivated Incentives, Sally Hurley of VIPDesk and John Vandewalle of INTouch Consulting. Speakers will present real-world solutions for constructing a winning RFP, writing effective scripts to get more sales, creating top sales contests and great compensation plans for your call center, recruiting, managing and training remote customer service agents and leveraging QA metrics that will increase customer loyalty.
In addition, as part of its commitment to community service, the ATA Midwest Chapter is hosting its second Call Centers Care Event. As part of the day-long event in Omaha, attendees are encouraged to help those less fortunate by bringing canned goods to the event to donate to the Omaha Food Bank. For every $5.00 donated or 3 cans of food donated attendees will get a chance to win a Garmin GPS system which will be raffled off at the event.
The ATA Midwest Chapter board is made up of 9 call center industry executives from across the Midwest. The board is led by Christine Haerich of Protocol Marketing Solutions. “In the Midwest Chapter, we have a vibrant group of companies and individuals that are deeply entrenched in call center service delivery. Our membership includes inbound call center operations and outbound call center operations. The chapter board has once again successfully put together an event that guarantees something for every call center professional that seeks to improve their call center operation,” stated Christine Haerich. “Our last two events have attracted 75 to 100 people at each event and we have drawn from attendees from seven states. We expect to attract a similar number of attendees to this event,” added Angela Morris, Midwest Chapter Marketing Chair and President of Quality Contact Solutions. For more information or to register, go to www.ataconnect.org/public/chapters/midwest/events.php or call Lisa Nye Ford at (317) 816-9336.
Tags: teleservices, american, association, ata, call, center, education, training
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