Contact Center Consultant Corner
Information
This consultant group gives CCPF members the opportunity to learn about and engage consultants without the consultant soliciting members directly. Consultants, register here!
Members: 36
Latest Activity: Nov 30
Contact Center Consultants - Introduction
This group is intended to allow members to make an informed decision about how to leverage an incredible brain trust (consultants) - quickly, easily, and cost effectively.
Members - use the search function on http://contactcenter.ning.com/group/contactcenterconsultants/forum to find consultants who specialize in your area of need. Each consultant was asked to provide their unique "tags" and content - each is searchable!
Interested consultants fill out a data form concerning their area of expertise and how they are willing to work with you, the contact center professional. They will let you know about their company, types of questions or projects they handle, whether they take "one off" questions / projects and how and what they charge (hourly, daily, project, discounts). Also, what kinds of questions/projects are appropriate for virtual interaction (phone or web collaboration) and which projects require time on site.
The end users choose to search these consultants when they need help. End users will contact the consultants directly - there is to be no solicitation from the consultants to the end user members (as is consistent with the business rule for this site - no unsolicited selling).
Interested consultants can download the data form (which includes instructions) to build a profile (discussion thread) at http://contactcenter.ning.com/group/contactcenterconsultants/forum/topics/consultant-information-form
Consultants will keep their profile updated.
This is a grand experiment! It's success will be in your hands.
Discussion Forum
Profile for Akin Associates
Akin Associates Akin “Hatch” Toffey htoffey@comcast.net 108 Melrose Lane Dothan, AL 36303-5504 334-803-3535 Years in Business 5 Customer industries include ( Communications, Financial Services C...
Started by Kathryn Jackson May 19.
Profile for HRIZONS
HRIZONS Consultant Name (primary contact): John McCoy john.mccoy@hrizons.com jwmccoy@ymail.com ww 108th Ave N Hanover, MN 55341 904-538-0734 Years in Business 3 Customer industries Healthcare, m...
Tagged: technology, human, workforce, planning, implementation
Started by Kathryn Jackson Apr 22.
Profile for Do Not Call Compliance
Do Not Call Compliance Primary contact: Traci Lawson tlawson@donotcallcompliance.com www.donotca Ventura Blvd., Suite #207 Sherman Oaks, CA 91423 (800) 930-7252 Years in Business 6 Customer indus...
Tagged: management, DNC, list, Training, consulting
Started by Kathryn Jackson Apr 21.
Profile for CompliancePoint, Inc (a PossibleNOW company)
CompliancePoint, Inc (a PossibleNOW company) Ken Sponsler, CIPP ksponsler@compliancepoint.com www.compliance River Green Parkway Duluth, GA, 30096 770 255-1094 Years in Business 5 Customer indus...
Tagged: education, analysis, monitoring, regulatory, training
Started by Kathryn Jackson Mar 2.
Profile for Overseas Service Solutions
Overseas Service Solutions Randy Warren one@randywarren.com www.Randywarren.com 6 in Business 10 Customer industries include Inbound customer service, outbound telesales, BPO, Global CRM What a...
Tagged: Telesales, Service, BPO, Outsourcing, Outbound
Started by Kathryn Jackson Feb 27.
Profile for Aon Consulting
Aon consulting Rick Sherman Rick_sherman@aon.com www.aon.com One federal street Boston, Ma 02110 617-457-7675 Years in Business: 50 Customer industries include: Healthcare,financial,retail,in...
Tagged: Service, Care, Assessment, ROI, Performance
Started by Kathryn Jackson Feb 25.
Profile for SCC Services Group, Dave Kielkucki
SCC Services Group, Inc. Areas of expertise: Performance Management, Quality Assurance, Strategic Planning, Cultural Change, Call Center Technology Solutions, Build out of New Facilities, Consolid...
Tagged: /, Sales, Customer, Service, Training
Started by Kathryn Jackson Jan 26.
Profile for ClearAction, Lynn Hunsaker
ClearAction Areas of expertise:Customer experience improvement, employee motivation, customer relationship skills, change management Lynn Hunsaker lynn@clearaction.biz www.ClearAction.biz Cassia ...
Tagged: ROI, metrics, processes, training, NPS
Started by Kathryn Jackson Jan 23.
Profile for Gerald (Jerry) Przybysz
Gerald (Jerry) Przybysz Areas of expertise: Inbound sales, retention, scriptwriting Email: gprzybysz@sbcglobal.net Website: Geraldprzybysz.com Geneva, IL 60134 Phone Number: 630-448-4937 Years in...
Tagged: Quality, Incentives, Motivation, Compliance, Metrics
Started by Kathryn Jackson Jan 22.
Profile for Response Design, Kathryn Jackson
Special services at a special fee only available to CCPF members. Go to http://www.responsedesign.com/CCPFSpecials/index.h read about these specials, along with other discounted product and service...
Started by Kathryn Jackson Jan 20.
Profile for Taylor Reach Group. Colin Taylor
The Taylor Reach Group, Inc. Area of expertise: All Things call/contact center Colin Taylor ctaylor@thetaylorreachgroup.com www.thetayl Mercer St. Suite 302 Toronto, ON M5V 1H2 416-979-8692 ext 20...
Tagged: reach, goals, performance, colin, center
Started by Kathryn Jackson Jan 17.
Profile for Gray and Associates. Ann Gray
Gray and Associates Areas of expertise: Defining the customer experience strategy; translating and executing the plan. performance maximization. Forecasting; Training development and delivery; meet...
Tagged: forecasting, performance, facilitation, mentoring, speaker
Started by Kathryn Jackson Jan 15.
Profile for JHA Telemanagement, Inc., Jon Hamilton
JHA Telemanagement, Inc. What are your area(s) of expertise in the customer contact arena? Call Center design and implementation, Outsource placement and management, Metrics and Analytics Tools Jo...
Tagged: eCommerce, Search, Email, Outsourcing, Financial
Started by Kathryn Jackson Jan 11.
Profile for Human Numbers, Tiffany LaReau
Human Numbers What are your area(s) of expertise in the customer contact arena?Forecasting and Scheduling; I provide forecasting and scheduling services to small call centers that do not have WFM s...
Tagged: Forecasting, Scheduling, WFM, Management, Schedule
Started by Kathryn Jackson Jan 10.
Profile for Core Practice Partners / John Frehse
Core Practice Partners What question topics do you feel well qualified to answer? Any topic around labor including forecasting, scheduling, performance, and all WFM issues John W. Frehse jfrehse@c...
Tagged: performance, forecasting, management, analytics, WFM
Started by Kathryn Jackson Jan 10.
Consultant Information Form
Attached is the form we will be using to gather consultant information. Consultants, please review the form and if you are interested in being part of this directory, please complete the form and ...
Tagged: gathering, directory, data, form, information
Started by Kathryn Jackson Jan 7.
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