Contact Center Publications

Do you have a customer contact (call center, customer experience) publication you would like to promote or recommend? If so, please post it in this group.

Please post the publication using the following steps / format (this will make it easy for members to match the best resource(s) to their need). Use a separate discussion for each publication so it is easy for members to search.

1. “Start a Discussion.”
2. Put the name of the publication in the “Discussion Title.”
3. In the “Post” section put (fill in as much information as you can):

a. If you have a picture of the publication (e.g., book cover) you can insert a picture into the “Post” section
b. Name of publisher (person or company)
c. Type of publication (for example, book, white paper, article, presentation, video)
d. Short description of what the publication covers
e. Describe why you are posting / recommending this publication
f. Cost of the publication (if any, put “free” if it is free)
g. Where members can find the publication to download or purchase (if you are attaching the publication to the discussion, please note that)

4. Tags: these are very important because they allow the members to search through all the posted publications easily. Use tags that describe the publication and represent the search terms you would use if you were trying to find a resource like this.
5. “Attach File” if you are attaching a file use this feature.
6. Click “Add Discussion”

Please spell check your entry before posting. Also, review your posts periodically, update them as necessary, and delete the posts when they are no longer available or relevant. We will periodically monitor this section to ensure the items are still available and add value to our members.

Comments are allowed in this group. That means if you want to add a comment about the publication, you can Please adhere to all social media etiquette when you add a comment! We will monitor the comments for acceptability. Thanks.

Members, you can search the publications at: http://contactcenter.ning.com/group/contactcenterpublications/forum