Customer Contact Outsourcing Partners
Information
If you are looking for an outsourcing partner then you will want to look here first! If you provide outsourcing services to the customer contact industry then you will want to post here.
Members: 31
Latest Activity: Oct 7
Customer Contact Outsourcing Partners
This group is intended to allow members to make an informed decision about how to find outsourcing partners - quickly, easily, and cost effectively.
Members - use the search function on http://contactcenter.ning.com/group/ customercontactbenchmarkingpartners/forum to find outsourcing partners who specialize in your area of need. Each partner was asked to provide their unique "tags" and content - each is searchable!
Interested outsourcing partners fill out a data form concerning their area of expertise and services they provide. The end users choose to search these partners when they need help. End users will contact the partners directly - there is to be no solicitation from the partners to the end user members (as is consistent with the business rule for this site - no unsolicited selling).
Interested outsourcers can download the data form (which includes instructions) to build a profile (discussion thread) at http://contactcenter.ning.com/group/customercontactoutsourcingpartners/forum/topics/outsourcing-partner-data-form
Partners will keep their profile updated.
Discussion Forum
Call Center Options Profile
ARO – Call Center Options Joe Gearon josephgearon@callcenteroptions.com Callcent Broadway Suite 100 Kansas City MO, 64111 816.777.5030 Years in Business 24 Number of locations 300 + Customers inc...
Tagged: work, remote, agents, at, home
Started by Kathryn Jackson Aug 10.
Profile for Taction – The Contact Center
Taction – The Contact Center Randy Anderson Randy.Anderson@taction.com Primary Contact IM randyattaction@aol.com www.Taction.com 251 Jefferson Street Waldoboro, Maine, 04572 207-832-0800 Years ...
Tagged: Mid-sized, B2B, 24/7, trusted, Small
Started by Kathryn Jackson May 15.
Profile for Telerx
Telerx Loralee Hare hare@telerx.com www.telerx.com 723 Dresher Road Horsham, PA 19044 215-347-5749 Years in Business 29 Number of locations Six in North America Customers include Fortune 1000 ...
Tagged: selling, solution, help, desk, CPG
Started by Kathryn Jackson Apr 1.
Profile for Power Direct
Power Direct Bret Butterfield bbutterfield@power-direct.com www.pow Pearl Road Cleveland, OH 44109 801-546-6810 Years in Business 12 Number of locations 3 Customers include Fortune 500, Mid-size...
Tagged: customers, Acquisition, retention, win-back, phone
Started by Kathryn Jackson Apr 1.
Profile for DialAmerica
DialAmerica Rich Simms rsimms@dialamerica.com www.dialamerica.com Macarthur Boulevard Mahwah, NJ, 07495 800-701-3131 x-2361 Years in Business 51 Number of locations 23 Customers include All ind...
Tagged: outbound, phone, call, leads, inbound
Started by Kathryn Jackson Feb 27.
Profile for B-CONNECT SERVICES
B-CONNECT SERVICES BRENDA BENAVENTE / MAGALLY GAMEZ bbenavente@b-connect.com.mx mgamez@b-connect CHURUBUSCO Y AÑIL S/N GRANJAS MEXICO MEXICO D.F. MX, 08400 +5255 5133 3340 Years in Business 14 Nu...
Tagged: SERVICES, NEARSHORE, OFFSHORE, BILINGUAL, CUSTOMER
Started by Kathryn Jackson Feb 26.
Profile for Synergy Solutions, Inc.
Synergy Solutions, Inc. Steve Moak shmoak@callsynergy.com www.callsynergy.com N. Scottsdale Rd. Suite #130 Scottsdale, AZ 85254 602-296-1643 Years in Business:10 Number of locations: 7 Custom...
Tagged: financial, services, customer, service, healthcare
Started by Kathryn Jackson Feb 25.
Profile for ACCENT Marketing Services, LLC
ACCENT Marketing Services, LLC Primary Contact: Michael Shene Director, Business Development www.accentonline.com 400 Missouri Avenue – Suite 100 Jeffersonville, Indiana, 47130 (812) 206-6252 Yea...
Tagged: cross-selling, integrated, direct, marketing, acquisition
Started by Kathryn Jackson Feb 22.
Catalog Retail Marketing International (CRMI)
Catalog Retail Marketing International (CRMI) Primary Contact: Pauline Mills Primary Contact Email: pmills@crmi.cc www.crmi.cc 5452 US Route 5 Suite E Newport, VT 05855 Phone Number 802-334-7882...
Tagged: onshore, retail, customer, partnership, inbound
Started by Kathryn Jackson Feb 6.
Outsourcing Partner Data Form
Attached is the form we will be using to gather outsourcing information. Outsourcing partners, please review the form and if you are interested in being part of this directory, please complete the...
Tagged: partnership, form, data, outsourcing
Started by Kathryn Jackson Feb 5.
Outsourcing -- Do we do it or not??
The decision to entrust your companies move valuable resource --- your customer -- in the hands of another call center can be a very emotional decison; one that oft times overrides the monetary ben...
Started by Steve Jenness Feb 3.
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