Customer Contact Certification Resources

This group is intended to allow members to make an informed decision about how to find a certification to apply for - quickly, easily, and cost effectively.

Members - use the search function on http://contactcenter.ning.com/group/ employeeandoperationcertification/forum to find appropriate certifications. Each partner was asked to provide their unique "tags" and content - each is searchable!

Interested certification organizations fill out a data form concerning their certification, its criteria, and what it costs.

The end users choose to search these partners when they need help. End users will contact the partners directly - there is to be no solicitation from the partners to the end user members (as is consistent with the business rule for this site - no unsolicited selling).

Interested certification organization can download the data form (which includes instructions on page one) to build a profile (discussion thread) at http://contactcenter.ning.com/group/customercontactawards/forum/topics/ contact-center-certification

Partners will keep their profile updated.