CCPF Participation Guidelines

We established CCPF with one primary

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Created by Kathryn Jackson Mar 31, 2009 at 12:59pm. Last updated by Kathryn Jackson Mar 31.

Unsolicited Member Contact

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Created by Kathryn Jackson Feb 18, 2009 at 10:03am. Last updated by Kathryn Jackson Mar 31.

Webinar Download Site

All complementary downloads from CCPF webinars are located at:  www.contactcenterperformanceforum.com/webinar_downloads.ht… Continue

Created by Kathryn Jackson Mar 5, 2009 at 4:59pm. Last updated by Kathryn Jackson Jun 25.

CCPF Participation Guidelines

We established CCPF with one primary

… Continue

Created by Kathryn Jackson Mar 31, 2009 at 12:59pm. Last updated by Kathryn Jackson Mar 31.

Unsolicited Member Contact

… Continue

Created by Kathryn Jackson Feb 18, 2009 at 10:03am. Last updated by Kathryn Jackson Mar 31.

Webinar Downloads Now Available

The presentation and audio recording of The Economy and the Contact Center is now available for free download.  Also the answers to the questions that you asked during the Benchmarking Webinar are

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Created by Kathryn Jackson Mar 1, 2009 at 11:34am. Last updated by Kathryn Jackson Mar 19.

New Groups on CCPF

The Awards and Certification Groups are now live.  Notify any organization who gives awards or certifications that they can now post their opportunity on the site. Members, as this grows use these

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Created by Kathryn Jackson Mar 15, 2009 at 2:04pm. Last updated by Kathryn Jackson Mar 19.

Benchmarking Presentation Available Now

Download the complimentary PowerPoint presentation from the February 19 webinar at www.responsedesign.com/webinar Continue

Created by Kathryn Jackson Feb 20, 2009 at 11:42am. Last updated by Kathryn Jackson Feb 26.

Announcing: ATA Partnership with CCPF

Great news!  CCPF and ATA (American Teleservices Association) have joined forces to deliver even more exceptional content to our extraordinary members.  I am honored to have the ATA team and members n… Continue

Created by Kathryn Jackson Feb 7, 2009 at 10:57am. Last updated by Kathryn Jackson Feb 20.

NEW - Benchmarking Survey Now Available

See discussion I posted today for the link and participate before the benchmarking webinar and receive the report! Continue

Created by Kathryn Jackson Jan 29, 2009 at 11:08am. Last updated by Kathryn Jackson Feb 5.

New Groups

We are adding many new groups.  Be sure to check them out and join the ones that interest you.  Only members get updates on group activities (discussions) so don't miss out!  As always, thank you for… Continue

Created by Kathryn Jackson Jan 30, 2009 at 11:10am. Last updated by Kathryn Jackson Feb 5.

New - Technical Groups

Check out the two new groups.  Contact Center Systems Technical Support and Managers / Experts of Technical Support Management Group Continue

Created by Kathryn Jackson Jan 20, 2009 at 5:57pm. Last updated by Kathryn Jackson Jan 30.

NEED HELP WITH BROKEN "FRIEND" REQUEST ON NING

Please see the forum discussion question I just posted requesting additional help.  Thank you!

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Created by Kathryn Jackson Jan 27, 2009 at 10:09am. Last updated by Kathryn Jackson Jan 29.

Consultant Corner Group - Join Now!

We are starting to get consultant information posted in the Consultant Corner.  Join the group now and let me know what you think.  Continue

Created by Kathryn Jackson Jan 10, 2009 at 12:11pm. Last updated by Kathryn Jackson Jan 13.

Contact Center Consultant Corner - New Group

Take a look at the new group on CCPF - Contact Center Consultant Corner.  Consultants will fill out a data form (now attached to the first discussion post) and interested members (those looking for

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Created by Kathryn Jackson Jan 7, 2009 at 12:38pm. Last updated by Kathryn Jackson Jan 9.

Web 2.0 and the Contact Center

The webinar description has been updated.  Register Now!  Go to the events tab for the details.

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Created by Kathryn Jackson Nov 4, 2008 at 3:25pm. Last updated by Kathryn Jackson Nov. 8, 2008.

Quality Monitoring, Coaching, Incentives Webinar

CCSF Conference Call Exchange with Web Seminar: "Interpreting the Results of the QM, Coaching and Incentives Survey" 

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Created by Kathryn Jackson Jul 14, 2008 at 10:20pm. Last updated by Kathryn Jackson Nov. 4, 2008.