Contact Center Performance Forum (CCPF)

Amol Parab
  • Male
  • Mumbai, Maharastra
  • India
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What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)

Replied Jul 2

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Amol Parab replied to Kathryn Jackson's discussion 'What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)'
It is mandatory for our agents to call their supervisors to notify their absence and the supervisor in-turn informs the WFM who review and modify staffing among our teams to manage the SLAs. We insist on a phone call because it is more personal and…
July 2
Amol Parab updated their profile
June 20
Amol Parab updated their profile photo
June 18
Amol Parab is now a member of Contact Center Performance Forum (CCPF)
Welcome Them!
June 17

Profile Information

Company Name:
Finicity
Industry:
Software
Are you a member of the ATA (American Teleservices Association)?
No
Job Title or Area of Expertise:
Manager - Subscriber Operations
Total Number of Contact Center Agents (FTEs):
50
Website:
http://www.mvelopes.com
Do you have a LinkedIn or other networking site profile you would like to link to?
http://www.linkedin.com/in/amolparab

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