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Andrew Rzepczynski
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- Tulsa, OK
- United States
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Ray, I'd be interested in further conversation on this subject. We can take it out of this forum, email me at andrew@icontsi.com and we can engage.
Andrew Rzepczynski
EVP - ICON Business Solutions
Good Morning. We address each and every one of these in a proactive way.. Our Call Centers do not suppport 1,000's of agents, rather we focus on the Mirco Service Center space between 10 and 100 agents. Each program is custom tailored and custom m...
Darren, I'd like to hear more about your company's product. My associates and I are in the process of putting together a call center dedicated to working with the high end (affinity) type clients whose customers require the highest levels of custo...
Jessica and Rick have provided a very comprehensive set of issues. What strikes me is that they are the same issues I was concerned about 10 years ago!
Here's a question: have we made no progress or are we just always striving to be better?
This...
We do use quite a few of these systems, each specifically customized to the type of information being utilized. The inconsistency we have seen at times is typically the result of human error, usually due to a lack of training. We watch for these t...
It makes perfect sense. Is your company using any type of a interactive knowledge base? These have been proven to be very successful in gathering and managing access to verified/good information.
To add to this list"
-Frequent shift bids are not conducive to work/life balance.
-Flat org chart tends not to allow for much advancement potential.
-Getting quality candidate with both customer skills and computer literacy.
-Keep up with the cos...
These have been internal call centers. Our biggest challenge with our outsourced call centers has typically been the interchange of information and communication between the internal and outsourced contact center. It is a challenge to ensure that ...
Profile Information
- Company Name:
- Just in Time Consulting
- Industry:
- Telecommunication
- Job Title or Area of Expertise:
- Director - Call Center Operations
- Total Number of Contact Center Agents (FTEs):
- 1000+
Andrew Rzepczynski's Blog
Unpleasant reality - Closing Call Center
As difficult as it is to accept, from time to time, those of us who are in the outsourced call center business inevitably must make decision to close a call center. Whatever the reason, it is never easy decision to make and even less enjoyable reality to experience. I know – I’ve been there.
However, there are ways in which we, as leaders, can and must face the reality and make most out of it. Business does not stop the minute you are told that your call center will be closing down. You still ha… Continue
However, there are ways in which we, as leaders, can and must face the reality and make most out of it. Business does not stop the minute you are told that your call center will be closing down. You still ha… Continue
Posted on June 20, 2008 at 10:30pm — 8 Comments
Comment Wall (1 comment)
- At 8:27am on August 11, 2008,
AMPOWER OUTSOURCING said… - Hi
We are a third party outsourcing organization based at New Delhi with offices in Phillipines and United States.
Kindly review www.ampoweroutsourcing.org to know more about us.
Do let us know with your contact details in order to talk about the business and see what we can yield out of the co-operation
Feel free to contact us at: business@ampoweroutsourcing.org or call us at 310-561-8944.
Regards
Manish Jha
CEO- Ampower Outsourcing
Founder- www.outsourcingforum.ning.com
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