Bryan Williamson's Discussions
Bryan Williamson's Page
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Latest Activity
Hi, we have set up automated absence lines for agents to call and put in their agent number and the number of days they are expecting to be absent. This is then available 24x7 and emails their supervisor with the information. The downside is that ...
Hi Dan,
I work for ComputerTalk - we supply contact centre technology both hosted and premise based. The move towards hosted has been very challenging and I would be happy to discuss our experiences with you. I would also like to grow a network o...
Profile Information
- Company Name:
- Computer Talk
- Industry:
- Contact Centre, Telecommunications
- Are you a member of the ATA (American Teleservices Association)?
- No
- Job Title or Area of Expertise:
- Sales Director
- Total Number of Contact Center Agents (FTEs):
- 0
- Website:
- http://www.computer-talk.co.uk
- Do you have a LinkedIn or other networking site profile you would like to link to?
- http://www.linkedin.com/pub/bryan-williamson/4/157/753
- I am available to help other members by answering questions in the following areas:
- Contact centre design, IVR design, communications solutions to business problems.
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