Contact Center Performance Forum (CCPF)

Charles Terzi
  • Baltimore
  • United States
Share 

Charles Terzi's Friends

Charles Terzi's Discussions

What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)

Replied Jul 2

 

Charles Terzi's Page

Gifts Received

Gift

Charles Terzi has not received any gifts yet

Give Charles Terzi a Gift

Latest Activity

Charles Terzi updated their profile
December 7
Charles Terzi replied to Kathryn Jackson's discussion 'What Procedure do Contact Centers use for Agents Reporting Absences?'
We had the policy that a person calling in had to talk with their supervisor and, following that, report the absence to the Workforce Management folks (this last notice could be automated). For reasons that Biran indicated previously, we wanted folk…
July 2

Profile Information

Company Name:
Director- Contact Center Communications
Industry:
Banking/Financial Services/Associations
Are you a member of the ATA (American Teleservices Association)?
No
Job Title or Area of Expertise:
Director/Site Manager
Total Number of Contact Center Agents (FTEs):
201-250

Comment Wall

You need to be a member of Contact Center Performance Forum (CCPF) to add comments!

Join this Ning Network

  • No comments yet!
 
 

About

Kathryn Jackson Kathryn Jackson created this Ning Network.
Create a Ning Network! »
 

© 2009   Created by Kathryn Jackson on Ning.   Create a Ning Network!

Badges  |  Report an Issue  |  Privacy  |  Terms of Service

Sign in to chat!