Dan Bergstrom's Discussions
Home Agents: How the Remote Model Reduces Expenses
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Started this discussion. Last reply by Darren Prine Sep 28.
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Drew Judkins just had this article published in Connections Magazine regarding the cost savings around at-home workers. I just thought some of you might find this informative.
Dan
Dan- I am a consultant and am very interested in hosted solutions for contact centers and SMB's. Let me know how you would like to engage.
Kelly Roy
Plumsoup
Thanks "Dan Bergstrom" i was searching for the same solution about hosted call center industry and finally i found you through Google search :)
Mike,
I think it might be worth you while to talk a little more about waht your looking for. I know times are ruff for most of us as getting capitol from the check writers is like getting water from a rock. But I think we can show a solid ROI and...
Mike,
How are the outbound calls handled today? Are the sales reps just calling from their desk phone or do you use an ACD? We record %100 of our calls today but it is handled through our ACD. We can decide which ones to save and which to delete....
Teresa,
Are you looking for a solution that can provide both the ACD and CRM in one package? If our solution is not a fit then I think I can at least offer some advice on solutions that might work. There are a lot out there and finding the right ...
Hi Dan Bergstrom,
Hope you are doing well!.
Please allow me to introduce myself. My name is Paryush Sanghvi, Director - Business Development & Operations for Delphinium Infotech. Delphinium Infotech is an Outsourcing service providing company, w...
Hans,
I would love to talk to you about your needs. I sell the service that you are looking for. Let me know a good time (about 20 minutes) and we can see if we would be a good fit for you.
Dan Bergstrom
dan.bergstrom@incontact.com
801-386-8332
Hi Dan,
I work for ComputerTalk - we supply contact centre technology both hosted and premise based. The move towards hosted has been very challenging and I would be happy to discuss our experiences with you. I would also like to grow a network o...
I am looking for consultants that are interested in learning more about hosted call center solutions (SaaS). It is very important to stay on the cutting edge of technology and know what is out there. I would like to see what people’s views and opi...
Hatch,
I know this is a little late, but I am new to this site. I have seen a lot of information posted about my company inContact. We are the ones that helped ConAgra with their at-home worker solution and were also involved in the webinar that ...
Hatch,
There are a couple of issues with getting a quote on IVR. The actual cost of the IVR is not the kicker, it’s the cost of the ports you need to get the call to the IVR. Do you know about how many ports you are looking at? Our solution has b...
Profile Information
- Company Name:
- inContact
- Industry:
- Telecom
- Are you a member of the ATA (American Teleservices Association)?
- No
- Job Title or Area of Expertise:
- Call Center Analyst
- Total Number of Contact Center Agents (FTEs):
- 0
- Website:
- http://www.inContact.com
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