Greg Augustyniak's Discussions
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Michele,
I thought of you when I read this question a few days ago. I'm glad you are a CCPF member and were able to respond. The ATA is very excited to have you present during our annual Convention & Expo in New Orleans, Oct 6. Your professional ex…
Michele, based on the information you provided, and that of others, we are currently sourcing other insurance carriers.
Thanks for your advice,
Greg
Greg, as former Vice President of Hilton Reservations and Customer Care (responsible for strategy of expansion of work-at-home to over 1000 employees - not contractors), I can advise that the company's insurance provider had zero issues with moving…
Greg: Now, we at Purple Heart Services operate a remote call center, combat wounded and disabled veterans who have graduated from our online campus. you can see our site at http://www.PurpleHeartCallCenter.com and get an idea of what we offer. at th…
Not sure what technology you have in place, but the trick performed for the customer I mentioned had queue thresholds predetermined. When a threshold was met the system automatically started to call the WAHA and if they answered they were asked if t…
Bill,
Thanks for the information. We have a program in place for our Home Reps to create their own businesses, so we can contract directly with them, however, another program was developed for the home reps to be treated as employees - which now do…
Thanks for the reply Jerry. Our initial idea was to treat these home reps as employees, but based on what we are finding out, that will most likely change. It is unfortunate, because this program was designed for disabled veterans, but as it stands,…
Gregg - can you create an independent contractor status? HR might not buy it and there are some rules that a Microsoft case in the late 90's laid out on what the difference is between a WAHA as a contractor or employee. If a contractor you have flex…
This would depend on whether these people are 'employees' or '1099' contractors. The issue of WC has been in allot of discussion along with what qualifies as an employee. In some cases even when they are 1099 the employer may be obligated to pay for…
Does anyone have any information about carrying workers comp insurance for work from home employees? Our insurance company will not touch it, and I am curious to find out how companies who have employees who work from home deal with this.
In partic…
Good Morning Hatch,
Rather than having your friends invest in the infrastructure needed to operate a world class call center, have you given any consideration to them outsourcing their needs? Depending on their call volume, our company can offer an…
Profile Information
- Company Name:
- Contact Centers of America
- Industry:
- Call Center
- Are you a member of the ATA (American Teleservices Association)?
- Yes
- Job Title or Area of Expertise:
- VP Strategic Workforce Management
- Total Number of Contact Center Agents (FTEs):
- 0
- Website:
- http://www.callcca.com
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