Contact Center Performance Forum (CCPF)

Jatin Thakkar
  • Male
  • Mumbai, MS
  • India
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Latest Activity

Jatin Thakkar left a comment for Leslie Russell
August 13
Bill Haeffner left a comment for Jatin Thakkar
July 16
Jatin Thakkar updated their profile
June 20
Bryan DiGiorgio and Jatin Thakkar are now friends
June 8
Jatin Thakkar joined Kathryn Jackson's group
Customer Contact Benchmarking Partners
Need to find a benchmark or a benchmarking organization for your customer contact organization? You'll be able to find it here! Companies offering benchmarks / benchmarking services, fill out the form now!
May 29
Jatin Thakkar joined Kathryn Jackson's group
Customer Contact Certification Resources
Members looking for a certification - employee or center will be able to look here to find a resource that fits. Certifying agencies can post their info here.
May 29
Jatin Thakkar joined Kathryn Jackson's group
Helping Hand
This is the group where we, as members of a community, extend a hand to help. If you have something to donate or offer at a discount, post it here. If you know of an opportunity, post it here. If you have a creative "helping hand" idea please share!
May 29
Jatin Thakkar joined Kathryn Jackson's group
Contact Center Publications
This group provides a listing of customer contact publications (books, articles, white papers, presentations, videos) recommended by our members.
May 28
Jatin Thakkar joined Kathryn Jackson's group
Customer Contact Outsourcing Partners
If you are looking for an outsourcing partner then you will want to look here first! If you provide outsourcing services to the customer contact industry then you will want to post here.
May 28
Jatin Thakkar joined Kathryn Jackson's group
Contact Center Consultant Corner
This consultant group gives CCPF members the opportunity to learn about and engage consultants without the consultant soliciting members directly. Consultants, register here!
May 28
Jatin Thakkar is now a member of Contact Center Performance Forum (CCPF)
Welcome Them!
May 28

Profile Information

Company Name:
Shadez International
Industry:
Call Center, BPO
Are you a member of the ATA (American Teleservices Association)?
No
Job Title or Area of Expertise:
Outsourcing, BPO
Total Number of Contact Center Agents (FTEs):
0
I am available to help other members by answering questions in the following areas:
To Help find Contact centers and call centers in India

Comment Wall (1 comment)

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At 10:14am on July 16, 2009, Bill Haeffner said…
Jatin, thanks for the invitation to connect. I would enjoy getting to know a bit about you and your business if you care to initiate a conversation. My e-mail address is bhaeffner@avtex.com. I would like to know more about what specific role you play at Shadez and more about your background.

Me, after 15 years in call center operations I changed to the supplier side representing a platform (Interactive Intelligence Inc {I3}) that I had selected as a solution, purchased, implemented and used for 3 years. I find the approach that I3 takes and provides via the open interface is unique. I would like your opinion if you have any and would like to discuss your favorite platform if you have one.

Drop a note if you feel like a casual exchange of ideas. Sincerely, Bill
 
 

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