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John Vandewalle
- Male
- Overland Park, KS
- United States
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Latest Activity
Greg,
We are in the business of capturing the customer experience, managing the quality assurance process and capturing the feedback and then correlating the customer experience with the quality assurance to determine the business drivers and drive…
Indever,
We have been involved with companies in developing scorecards. It is difficult to recommend any specific metrics without seeing the whole scorecard and understanding what the business drivers are. The metrics you put in place should be dire…
Profile Information
- Company Name:
- iNTouch Consulting
- Industry:
- Consulting to Call Centers
- Are you a member of the ATA (American Teleservices Association)?
- No
- Job Title or Area of Expertise:
- Call Center optimization
- Total Number of Contact Center Agents (FTEs):
- 0
- Website:
- http://www.intouchconsulting.com
- I am available to help other members by answering questions in the following areas:
- CSAT and Quality monitoring/technology
Call Center optimization
Call Center Monitoring Technology
Comment Wall (1 comment)
- At 12:02am on June 11, 2009,
Joseph Gearon said…
- Hello John,
Call me at your convenience to discuss.
Thanks,
Joe Gearon
913.558.6919
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