Kelly Roy's Discussions
ACD Routed Training Session?
Bill- There are solutions out there, one I happen to have experience with is Knowlagent. http://www.knowlagent.com/. However, I am confident there are others who are doing this thru integration with…
Replied Nov 16
Trend toward outsourcing?
Is anyone seeing a renewed trend toward outsourcing, with the economy and jobs being tight, I'm hearing lots of interest in outsourcing resurfacing- onshore being more popular. Let me know what you a…
Tagged: centers, contact, onshore, outsourcing
Started Sep 9
Dead Air: what is appropriate?
Terry- it always seems like these common sense situation are what trip up our metrics programs and/or quality monitoring programs. I don't recommend a standard timeframe of allowed silence, its just…
Replied Sep 9
Hosted Solutions and Partnerships
Dan- I am a consultant and am very interested in hosted solutions for contact centers and SMB's. Let me know how you would like to engage. Kelly Roy Plumsoup
Tagged: saas, IVR, partnership, acd, hosted
Replied Sep 9
Kelly Roy's Page
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Profile Information
- Company Name:
- Plumsoup
- Industry:
- Consulting
- Are you a member of the ATA (American Teleservices Association)?
- No
- Job Title or Area of Expertise:
- President
- Total Number of Contact Center Agents (FTEs):
- 0
- Website:
- http://www.plumsoup.com
- Do you have a LinkedIn or other networking site profile you would like to link to?
- http://www.linkedin.com/in/plumsoup
- I am available to help other members by answering questions in the following areas:
- Contact Center Operations- end to end! outsourcing, multi-site, technical support, CRM, CTI, IVR, SaaS offerings, small call centers, Fortune 100 contact centers.
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