Contact Center Performance Forum (CCPF)

Kim Brandt
  • Female
  • Indianapolis, IN
  • United States
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Kim Brandt added a blog post
It’s that time of year when the staff at the ATA is wrapping up many projects and thinking about what opportunities 2010 will bring. Like many of you, we’re scheduling events, submitting budget requests, planning travel, launching marketing campai...
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Profile Information

Company Name:
American Teleservices Association
Industry:
contact center trade association
Are you a member of the ATA (American Teleservices Association)?
Yes
Job Title or Area of Expertise:
Director, Marketing and Member Acquisition
Total Number of Contact Center Agents (FTEs):
N/A
Website:
http://www.ataconnect.org
I am available to help other members by answering questions in the following areas:
trade association membership for contact center professionals
educational and networking opportunities
American Teleservices Association membership benefits
coordination of interviews with industry experts
keynote speakers on contact center topics

Kim Brandt's Blog

Kim Brandt

The Time to Plan is NOW

It’s that time of year when the staff at the ATA is wrapping up many projects and thinking about what opportunities 2010 will bring. Like many of you, we’re scheduling events, submitting budget requests, planning travel, launching marketing campaigns and setting goals to move forward with bright optimism and sustained momentum. Based on a long-term strategic plan that the ATA set in motion in early 2008, we’re updating initiatives to make sure that ATA events, member services, and organizational… Continue

Posted on December 3, 2009 at 12:41pm —

Kim Brandt

So you’re on LinkedIn and Facebook. Now what do you do?

LinkedIn, Facebook, and Twitter -- it's all we hear about these days. I just read an article that says 57% of people online are already engaged in some form of social networking, but who really knows what that number is. Though many began using these tools just to stay in touch with friends, avoid face to face conversations with family, or to launch a job search - there's actually a greater opportunity when it comes to your business.

Social media tools allow you to not only connect with your bu… Continue

Posted on August 11, 2009 at 8:28am —

Kim Brandt

The Washington Summit’s Must Attend Event

The American Teleservices Association’s annual legislative conference, the Washington Summit, is known for networking, education and advocacy, as well as for a night of fun and entertainment that just can’t be missed. ATA’s Political Action Committee (ATA-PAC) is the beneficiary of proceeds from an exclusive event designed to raise important PAC support dollars. This April, the ATA has planned yet another evening for your enjoyment, “A Night at the ATA Cabaret” to benefit the ATA-PAC.

As always… Continue

Posted on March 24, 2009 at 4:36pm —

Comment Wall (2 comments)

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At 12:41pm on December 3, 2009, Melody Borucki said…
Thank you Kim!

I am interested in learning more! Please feel free to forward me the details, and I will do some looking into what the ATA has to offer!

Melody Borucki
At 3:03pm on June 10, 2009, Kerry Violette said…
Hi there, Kim. Yes - I could potentially speak regarding Web 2.0, given some of the research I am doing for a client innovation day we are hosting. There are other potential speakers as well . .
 
 

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