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Lekan,
Thank you for posting such a thoughtful blog. I agree with you that, in many instances, we are far from the customer-driven strategy reported.
I believe employees follow policies for many reasons. One of the top reasons is that they are r...
sorry the contact Number is 234 802 829 2553
I wish to hear from you guys
Can you please get in touch with Benjamin Zidah
on benjaminz@hientertainment.tv.
I am sure he would have information to share with you on this your question.
He is an expert on the subject matter.
Regards,
Lekan Badejo
badejol@othnielconsulting.com
I really would like to exchanges views on CEM with you guys.infact I want to learn from you.
Could anyone tell about any CEm certification that will not cost so much for me to do.
Thanks
Let me have some of the certification subjects.
Is there any certification for customer experience specialist?And can be carried out online or in our country,Nigeria
Kindly let me have your response asap or better still copied to my badejol@othnie...
My name is Lekan Badejo,I work presently as Principal Consultant of Othniel Consulting here in Lagos ,Nigeria.
We are a customer management firm with interest in customer Experience management,Customer service and contact centre management.
The su...
Profile Information
- Company Name:
- Othniel Consulting
- Industry:
- Business Consulting
- Are you a member of the ATA (American Teleservices Association)?
- No
- Job Title or Area of Expertise:
- Customer management
- Total Number of Contact Center Agents (FTEs):
- none
- Website:
- http://www.othnielconsulting.com
- Do you have a LinkedIn or other networking site profile you would like to link to?
- http://www.linkedin.com/pub/11/865/369
- I am available to help other members by answering questions in the following areas:
- Customer Experience management,Contact centre consulting,customer service and customer loyalty,customer delight mechanics
Lekan Badejo's Blog
Is your business operation policy driven or customer driven?
Some time ago I went to one of the banks to conduct a transaction. I presented a cheque that was given the other week by one of my colleague in Office who was to travel that morning to London.
After presenting the Cheque, the interface executive (cashier), looked through the payment instrument, then collected my details and asked me to sign behind it as it the tradition with majority of our banks. After about 10 minutes I enquired what was happening and someone there told me to hold that I would… Continue
After presenting the Cheque, the interface executive (cashier), looked through the payment instrument, then collected my details and asked me to sign behind it as it the tradition with majority of our banks. After about 10 minutes I enquired what was happening and someone there told me to hold that I would… Continue
Posted on July 21, 2009 at 2:31pm — 2 Comments
Comment Wall (1 comment)
- At 3:26am on May 22, 2009,
Dinesh Rai said…
- Dear Sir/ Mam,
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Thanks & Regards
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Bankai International Pvt. Ltd.
Suit 501, St. Jams Court, St Denis Street,
Port Louis, Republic of Mauritius
Mobile : +91-9879804421
Office : +91-79-4001-6791
Mail : dinesh.rai@bankai.net
Yahoo : dinesh_rai1607@yahoo.com
MSN : dinesh.rai21@hotmail.com
Skype : dinesh.raibvi
URL : www.bankai.net
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