Contact Center Performance Forum (CCPF)

Leslie Russell
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  • United States
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I got this one from a friend last night and read it cover to cover. This should help us all get to the next level in regards to marketing on social networks and social media. You can download it here: http://tinyurl.com/ybbbdo9
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Need to find a benchmark or a benchmarking organization for your customer contact organization? You'll be able to find it here! Companies offering benchmarks / benchmarking services, fill out the form now!
July 30
This is the group where we, as members of a community, extend a hand to help. If you have something to donate or offer at a discount, post it here. If you know of an opportunity, post it here. If you have a creative "helping hand" idea please share!
July 30

Profile Information

Company Name:
Weatherford
Industry:
Oil
Are you a member of the ATA (American Teleservices Association)?
Yes
Job Title or Area of Expertise:
Oil and Gas
Total Number of Contact Center Agents (FTEs):
20

Leslie Russell's Blog

Leslie Russell

Free eBook: Social Network Marketing, 12 Steps for Success

I got this one from a friend last night and read it cover to cover. This should help us all get to the next level in regards to marketing on social networks and social media.



You can download it here:
http://tinyurl.com/ybbbdo9




Posted on October 9, 2009 at 11:23am —

Leslie Russell

Free Ebook on Social Networking and Leveraging Social Media

I ran across this free ebook yesterday on social networking and was very impressed by what I learned. The sections on Facebook and Twitter were by far the best.

Here is the location where you can download it from:
http://tinyurl.com/ya2xyqo


Posted on October 2, 2009 at 3:12pm —

Comment Wall (14 comments)

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At 5:46pm on August 24, 2009, Darren Prine said…
Hi Leslie!

I hope we will get to chat sometime soon and see how we can network together.

All the best,

Darren C. Prine
Director of Strategic Partnerships
The Northwinds Contact Solutions
www.northwindscontactsolutions.com
dprine@thenorthwinds.com
602-515-0395
At 7:32pm on August 14, 2009, Mark Macenas said…
Heya Leslie -- Thanks for the add
At 12:21pm on August 14, 2009, Doni Brooks said…
Hi Leslie,

Thanks for the invite to connect!

Best regards,
Doni
At 2:29pm on August 13, 2009, Holly Horrocks said…
Thanks for the invitation to connect Leslie. Are you in Weatherford Texas?

Holly
At 1:50pm on August 13, 2009, Beth A Smith said…
Thanks for the invite to connect. This is a great resource and I'm looking forward to being a part of the community. Cheers!
At 8:50am on August 13, 2009, Jatin Thakkar said…
Thanks for connecting leslie
At 2:11pm on August 12, 2009, Richard Spearrin said…
Leslie- I accepted your invitation for the CCPF. I noticed you are a member of the ATA. Did you ever meet Carol Meyers? She and I worked together in our AT&T days. Now she is at Bank of America. Please let me know your area of call center expertise so I can better contact you in the future. I have the most experience in workforce management and capacity planning.

Richard Spearrin
At 2:00pm on August 12, 2009, Ken Smith said…
Thanks for connecting up Leslie.
At 10:05pm on August 10, 2009, Robert Rejmaniak said…
Leslie, thanks for connecting.

Rob
425-320-6471
At 6:17pm on August 10, 2009, Akin Toffey said…
Leslie: I am pleased to be connected. Let me know a little about your business and yourself.

Hatch
 
 

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