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Marquisha Bridgeman
- Female
- Indianapolis, IN
- United States
- Share
- Blog Posts (1)
- Discussions (26)
- Events (2)
- Groups (6)
- Videos
Marquisha Bridgeman's Groups
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Helping Hand
12 members
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Contact Center Publica...
17 members
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Contact Center Consult...
35 members
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Customer Contact Bench...
12 members
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Customer Contact Outso...
31 members
Marquisha Bridgeman's Discussions
Marquisha Bridgeman's Page
Gifts Received
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Latest Activity
Many of the issues in the news have a potential impact on contact center operations and/or business development opportunities within the teleservices industry. I read an interesting article that I wanted to share with my fellow "CCPF Socialites". ...
During our recent Convention & Expo, the ATA presented "2009 Making a Difference Awards" to recognize outstanding philanthopic service in communities across the country. I wanted to share their accomplishments and hopefully inspire other companies...
Chief Executive Officer Tim Searcy and Director of Business Affairs Rafael Manzon of the ATA will be speaking in Lima, Peru during the region’s largest conference, 2009 Congreso de Contact Center & CRM, November 5-6. Over the last five years, we'v...
September 23, 2009, Omaha, Nebraska: The Midwest Chapter of the American Teleservices Association (ATA) announced the topic of its upcoming meeting in Omaha, Nebraska. The title of the day-long event scheduled for November 12th is “Improving Your ...
- ATA 2010 Convention & Expo (Orlando, FL) on September 12, 2010 to September 15, 2010
- ATA 2010 Washington Summit on April 25, 2010 to April 27, 2010
- 2009 Compliance Seminar (Philadelphia, PA) on November 5, 2009 from 8:30am to 3:30pm
Don't miss your chance to attend an industry-specific and complimentary compliance seminar (October 29 - NY) and (November 5 - PA). This year, the ATA has specifically designed its complliance seminars to provide you with relevant, practical and a...
Essential Building Blocks for Improving Your Call Center Operations at Regency Lodge (Omaha, NE)
November 12, 2009 from 8:15am to 6pm
The essential building blocks of a successful call center operation are scripting, knowledge-management, training, and quality assurance. Throw in new technologies and new solutions like work-from-home, and what was simple becomes more complex. Th...
For the few of you that haven't heard and should I say, chose to miss out, the ATA earned high marks during its 2009 Convention & Expo, held October 4-7 in New Orleans, themed “Answering the Call.” Attendance and participation were better than ant...
Essential Building Blocks for Improving Your Call Center Operations at Save the Date: Details Coming Soon
November 12, 2009 from 8:15am to 6pm
The essential building blocks of a successful call center operation are scripting, knowledge-management, training, and quality assurance. Throw in new technologies and new solutions like work-from-home, and what was simple becomes more complex. Th...
Warren Golden, Executive Vice President of Cyber City Teleservices is the honored recipient of the American Teleservices Association’s 2009 Pioneer Award. The Association highlighted Warren’s outstanding contributions in front of a standing room o...
American Teleservices Association's 2009 CONVENTION & EXPO at Sheraton New Orleans
October 4, 2009 at 8am to October 7, 2009 at 6pm
This year, the ATA Convention & Expo theme is "Answering the Call". During the event, the ATA will provide information on how to best answer the call of our customers. Attendees will also learn about the ATA's 26 year history of advancing the indu...
Dear CCPF Members:
I am passing along information about our annual Convention & Expo in New Orleans, October 4-7. Friday, September 4, is the last day for Early Bird Registration (a savings of $200 per registration) so I’ve included a few points ...
For more background, you can listen to the webinar that Zappos gave to CCPF members about how they run their contact center. It is located for download on www.contactcenterperformanceforum.com. Also available for download is a PDF of the questions...
I found it to be pretty interesting learning about the unique culture inside the Zappos call center and how it positively affects the customer experience. If you come to our convention in October, you’ll find that you absolutely can run your call ...
ATA Self Regulatory Organization's Pre-Audit Prep Course at University of Akron, Taylor Institute
September 16, 2009 at 8:30am to September 17, 2009 at 5:30pm
Special Training Opportunity!
Pre-Audit Prep for Outsourcers (and others!)
Due to market demand, the ATA-SRO will be conducting a special class for companies seeking ATA-SRO Accreditation. This is a different curriculum than the typical Independe...
Every day I see posts, events and discussions about social media and how it really seems to be taking shape in today’s market place. Does anyone have recommendations on how to reduce employment liability when it comes to social media?
We have a s...
Profile Information
- Company Name:
- American Teleservices Association
- Industry:
- Teleservices
- Are you a member of the ATA (American Teleservices Association)?
- Yes
- Job Title or Area of Expertise:
- Marketing Communications Specialist
- Total Number of Contact Center Agents (FTEs):
- 14000
- Website:
- http://www.ataconnect.org
Marquisha Bridgeman's Blog
Is It the Event or the Person Attending That Makes It Worth the Investment?
I believe companies can use “this economy” as a legitimate reason or an easy excuse to cut back. I understand the decision not to attend a convention seems like a quick and easy place to cut expenses. In some cases, I may agree. I’ve walked in many offices and have seen dust on binders after someone paid money to attend a conference or convention but never cracked it open when they got back to the office. Hopefully businesses will cease the moment and take the opportunity in “this economy” to tr… Continue
Posted on August 14, 2009 at 4:30pm —
Comment Wall (1 comment)
- At 6:07pm on November 12, 2009,
pavan said…
- Hi,
This is Pavan from Excelout Solutions. We are looking for the person who can get the inbound clients for the call centers. I'd like to ask you if it is possible for you to get the inbound projects to the call centers then we can work on contract and good revenue sharing model. Waiting for your quick response.
Thank You.
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