Contact Center Performance Forum (CCPF)

Michael R. Slezak
  • Male
  • Columbus, Ohio
  • United States
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What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)

Replied Jul 2

 

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Michael R. Slezak replied to Kathryn Jackson's discussion 'What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)'
Our agents are required to call their immediate supervisor/team leader regarding their absence (especially if it is short notice). The supervisor/team leader then must report it to the scheduling supervisor to get a replacemnt to cover their project…
July 2

Profile Information

Company Name:
Pearl Interactive Network, LLC
Industry:
Telecommunications equipment/Services
Job Title or Area of Expertise:
Call Center Director
Total Number of Contact Center Agents (FTEs):
25-50
Website:
http://www.pearlinter.org

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