Pamela Dodrill's Discussions
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Latest Activity
Some companies are considering allowing agents to work from home when they feel better in case of contagion. Some companies are also preparing for office closures in case local governments close schools and/or public places. Here's a link to a vendo…
Teresa,
There's a new offering on the Market - that sounds perfect for you! Their pricing is the best I know of and the platform is sophisticated and easy to use at the same time. Check out www.beyondmortar.com. It's hosted and they will handle adm…
Yep. It's fantastic! We just implemented a WFM system that allows agents to post time frames they would like to cover and agents to accept covering it. The manager is notified - but does not need to approve. While my client has just started using th…
We're actually just implementing a program called 30 points for one of my clients. I have the details to share and will upload them to this posting. I was given the idea by Austin Brown, a very talented Professional Services guy with inContact. He u…
Hi Hatch,
I'm a huge advocate of the work at home call center model and work with businesses to build and execute their plans. I just finished a whitepaper that outlines the tools and considerations necessary. As usual, Project Management 101 rules…
Profile Information
- Company Name:
- Customer Service Initiative
- Industry:
- Professional Services
- Are you a member of the ATA (American Teleservices Association)?
- No
- Job Title or Area of Expertise:
- Call Center and Customer Service Evangelist
- Total Number of Contact Center Agents (FTEs):
- 0
- I am available to help other members by answering questions in the following areas:
- Work at Home Initiatives
Call Center Operations
Call Center and CRM Technology
Customer Service Initiatives
Comment Wall (4 comments)
- At 8:42am on June 19, 2009,
Pauline Mills said…
- Hi Pamela...Welcome to the forum and thanks for the 30 minute plan details.. Great idea..!
Pauline
- At 9:57pm on June 6, 2009,
Akin Toffey said…
- Sounds like what I am looking for. Thank you for the lead. Hope you are having a great weekend.
Hatch
- At 4:43am on June 6, 2009,
Akin Toffey said…
- Pam:
Once again, thank you for your white paper. It provided a good beginning to my search. I am attempting to develop a strategy that bridges real start-up to full operation, as well as define the steps that need to be taken in the next week or so to handle the customer service volume to date - small as it is. Your white paper leans more to existing businesses and how they can begin to use WAH agents. Have you or any of your colleagues addressed start-up businesses - how to begin the journey without overinvesting in the first few steps.
FYI: A few of the responders mentioned your white paper once you probed their sites.
Thanks again.
Hatch
- At 3:06am on May 22, 2009,
Dinesh Rai said…
- Dear Sir/ Mam,
Bankai International Pvt. Ltd., Mauritius is the fastest growing company in the telephony services ranging from prepaid communication services to Retail voice traffic. Bankai International has wide global presence and is rapidly expanding its network throughout the highly populated countries. Currently, Bankai International is active in Mauritius, Kenya, Australia, UK, and United States of America. Generating millions of Retail CLI TDM quality minutes a month, Bankai International has established it self as a force to reckon with in the telecommunications industry and has also earned a very good reputation.
Bankai International currently has partnerships in connectivity on IP, SDH and TDM with leading Telco’s and carrier's world wide and is 100% self financed.
We cater following solutions and services to Telecommunication domain with strong expertise, Development and Support team
• Bankai Call Center VoIP (Wholesale Rates for bulk min with Cost benefits real good for International Telemarketing campaigns with good ACD/ASR/PDD/CLI & SIP/IAX/H323 Support, 24*7 Tech Support.)
• Bankai Business VoIP –for all MNC to run their daily operations globally
• Bankai A-Z Routes – For Retailers /Call Shop venders/Calling Card companies/ Small & Medium carriers
Specialized in India, Pakistan, Bangladesh, US/Canada, UK, Australia, New Zealand….and many more……
WE assure that you can find interest which give us opportunity to serve you and your client the best and which also achieves our mutual growth.
Feel free to contact us for Testing to gain an insight on the same.
Thanks & Regards
Dinesh Rai
Bankai International Pvt. Ltd.
Suit 501, St. Jams Court, St Denis Street,
Port Louis, Republic of Mauritius
Mobile : +91-9879804421
Office : +91-79-4001-6791
Mail : dinesh.rai@bankai.net
Yahoo : dinesh_rai1607@yahoo.com
MSN : dinesh.rai21@hotmail.com
Skype : dinesh.raibvi
URL : www.bankai.net
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