Contact Center Performance Forum (CCPF)

Paul Roemer
  • Downingtown, PA
  • United States
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Profile Information

Company Name:
self
Industry:
CRM-CEM-BPR-Social Networking Consulting
Are you a member of the ATA (American Teleservices Association)?
Yes
Job Title or Area of Expertise:
Partner
Total Number of Contact Center Agents (FTEs):
0
I am available to help other members by answering questions in the following areas:
CRM, CEM, software selection, requirements definition, process reengineering, business rule development, ROI, systems integration, PMO

Paul Roemer's Blog

Paul Roemer

An open letter to Verizon's CEO

Posted on August 6, 2008 at 11:41am —

Paul Roemer

A "Nit" worth picking

Posted on August 1, 2008 at 2:44pm — 5 Comments

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