Contact Center Performance Forum (CCPF)

Ramnik Singh
  • Male
  • New York, NY
  • United States
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Ramnik Singh's Discussions

Question: What is the average cost per hour for offshore call center agents vs. U.S. based agents?

Hi Darren, We are one of the first few companies awarded with PCI DSS compliance certification in India and provide 24/7 Call Center Services. Our price start from $0.20 cents per minute* (based on...

Replied Sep 28

 

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September 28
Ramnik Singh updated their profile photo
September 28
Join this group to stay current with industry developments and ATA educational opportunities.
September 28
The intent of this group is to support managers and experts of technical support operations by collaborating on best practices, tools, training, and job opportunities.
September 28
The intent of this group is to support customer contact professionals who have technical questions about their customer contact systems.
September 28
The Speaker's Bureau is a reservoir of talent for our members' next keynote or workshop event. Speakers promote your expertise and experience using the data form.
September 28
Members looking for a certification - employee or center will be able to look here to find a resource that fits. Certifying agencies can post their info here.
September 28
If you are thinking of applying for an award, look here for possibilities. If you sponsor an award post it here.
September 28
Need to find a benchmark or a benchmarking organization for your customer contact organization? You'll be able to find it here! Companies offering benchmarks / benchmarking services, fill out the form now!
September 28
If you are looking for an outsourcing partner then you will want to look here first! If you provide outsourcing services to the customer contact industry then you will want to post here.
September 28
This group provides a listing of customer contact publications (books, articles, white papers, presentations, videos) recommended by our members.
September 28
This is the group where we, as members of a community, extend a hand to help. If you have something to donate or offer at a discount, post it here. If you know of an opportunity, post it here. If you have a creative "helping hand" idea please share!
September 28
This consultant group gives CCPF members the opportunity to learn about and engage consultants without the consultant soliciting members directly. Consultants, register here!
September 28
The members of this group meet each month via conference call to discuss the issues contact center professionals face on a daily basis. If you want to be informed of the groups activities you must become a member of the group.
September 28
My name is Ramnik Singh and I head the BD group of Amtex Call Center. I'd like to explore business opportunities with you. Please contact me at below given info, thanks. Best Regards, Ramnik Singh VP Business Development Amtex Systems Inc. 50 Br...
September 28
Ramnik Singh is now a member of Contact Center Performance Forum (CCPF)
September 28

Profile Information

Company Name:
Amtex Systems Inc
Industry:
Call Center /Telemarketing
Are you a member of the ATA (American Teleservices Association)?
Yes
Job Title or Area of Expertise:
VP Business Development
Total Number of Contact Center Agents (FTEs):
250
Website:
http://www.amtexbpo.com
Do you have a LinkedIn or other networking site profile you would like to link to?
http://www.linkedin.com/myprofile?trk=hb_side_pro
I am available to help other members by answering questions in the following areas:
Call Center, Telemarketing, Outsourcing

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At 2:47pm on September 28, 2009, Pauline Mills said…
Hi Ramnik...Welcome to the forum...!
 
 

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