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Richard Natoli
- Male
- Philadelphia, PA
- United States
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Richard Natoli's Groups
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ATA "What's Hot"
9 members
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Contact Center Consultan…
36 members
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Contact Center Publicati…
20 members
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Mastermind Networking
32 members
Richard Natoli's Discussions
What is your ASA?
5 Replies
Started this discussion. Last reply by shraddha panday Dec 13.
I need Voice Talent.
17 Replies
Started this discussion. Last reply by Ben Barsema Dec 1.
Richard Natoli's Page
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Latest Activity
1. Industry: Finance
2. Call Center Size:200 FTE
3. ASA: 30seconds
4. Abandon rate
1> One Call
2> 72 seats
3> We have three queues : 16 seconds, 20 seconds, & 5 seconds.
4> 1.8%
Hello Mr. Natoli,
My name is Ben Barsema. I am a Voiceover actor, and the new and charismatic IVR voice that you are seeking. My company is A Voice to be Heard. I welcome you to listen to the demos at my website: www.avoicetobeheard.com. Please fee…
Hi Richard
My name is Gemma Smith, and I provide all kinds of voice recordigns bespoke to your needs. I can send them in whichever method is preferred for you. If you provide me with some scripting I can get this completed urgently for you.
There…
Something else that might facilitate testing, without exposing your company to some risk. We have a product, StarPerformer, that is a platform for the end-user development and ‘live testing’ of a variety of speech-interactive direct marketing and tr…
Hi Mike,
I'd like to make you aware of a fourth. Please visit us at www.audiomakers.com. Though we've specialized historically in Message On Hold (MOH), we do professional audio production for IVR systems, Auto Attendants, and a variety of telephon…
there are 3 outfits i know of in particular - GM Voices, Walsh Media & Marketing Messages.
Richard,
I currently Manage a 45 seat center for Pest Elimination Co. (Comercial Services). Our ASA is 15 seconds with an SLA target of 85% answered in 30 seconds. Our Current abandon rate is 2.5%. Solid business model, sound cost structures along…
Profile Information
- Company Name:
- Internet Order LLC
- Industry:
- E-Commerce
- Job Title or Area of Expertise:
- Contact Center Director
- Total Number of Contact Center Agents (FTEs):
- 1-24
- Do you have a LinkedIn or other networking site profile you would like to link to?
- http://www.linkedin.com/pub/3/520/a66
- I am available to help other members by answering questions in the following areas:
- Contact Center Process Improvement
Metrics
Call Quality
CEM/CRM
I'll try to help with anything!!!
Comment Wall (3 comments)
- At 1:40pm on October 26, 2009,
Bill Haeffner said… - Richard, just noticed that the first masterminds meeting was last week. Curious how it went and what the topic was. Drop me a quick note when you have a second. I also sent you a friend request since we have not connected before. Talk to you soon. Bill
- At 1:30pm on August 21, 2009,
Bill Haeffner said…
- Thanks - talk to you soon. Good luck
- At 12:47pm on August 21, 2009,
Bill Haeffner said…
- Hi Richard, I noticed you desire to establish a experts group and certainly understand and respect why you wnat to limit the group to non-vendors - which I now need to call myself. There seems to be a lot of energy around call center networking groups now - specifically those that do not charge a membership fee like CCNG or ATA. Should you decide to you need to extend invitations to a few supplier types that have extensive operations background like myself I would welcome the chance to join in. my e-mail is bhaeffner@avtex.com. Thanks Bill
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