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Latest Activity

Richard Powell and Robert Yen are now friends
May 31
Robert Yen replied to Robert Yen's discussion 'Free Trial: Call Center HR Managers Needed for Beta Test of Agent Hiring Software'
Hi everyone - we've had a really good response and will be closing this free trial program soon. For those interested, please contact me ASAP. It will only take a few days to get you set up and running. Thanks, Robert
May 26
Robert Yen replied to Robert Yen's discussion 'Call Center HR Managers Needed for Beta Test of Agent Hiring/Screening Software'
Chris - thanks for your note. Please contact me at 866-971-4473 x311 or at ryen@evolvondemand.com so that we can discuss the details. Thanks, Robert
April 29
Robert Yen and Chris Fulker are now friends
April 25
Chris Fulker replied to Robert Yen's discussion 'Call Center HR Managers Needed for Beta Test of Agent Hiring/Screening Software'
Hello Robert, I run a contact centre that currently has around 30 agents in Support Operations and another 15 in Business Operations to recruit and hire for. Currently we don't use any screening software to recruit agents and plan on hiring a small…
April 25
Robert Yen replied to Robert Yen's discussion 'Call Center HR Managers Needed for Beta Test of Agent Hiring/Screening Software'
Jim - thanks for your input. In case I caused any confusion, let me be clear in that your recruiters & hiring managers perform final interviews and make final hiring decisions. They absolutely still talk and interact with the candidates. What we d…
April 23
Jim Linsey replied to Robert Yen's discussion 'Call Center HR Managers Needed for Beta Test of Agent Hiring/Screening Software'
What ever happen to "talking to candidates" Don't you just wonder how many good potentail employees are lost due to all this needless software that most of the time recommends hiring robots!
April 23
Robert Yen added a discussion
Call Center HR Managers Needed for Beta Test of Agent Hiring/Screening Software
Hi, Evolv has been putting the finishing touches on a new version of our web-based, call center hiring automation and agent selection platform specifically for small-to-medium-sized call centers (25-200 agents). We’re looking for call center hiring…
April 21
Carolina Salvador left a comment for Robert Yen
March 3
Greg Meares left a comment for Robert Yen
February 27

Profile Information

Company Name:
Evolv On-Demand
Industry:
Computer hardware/Services/Software
Job Title or Area of Expertise:
VP, Pre-Hire Best Practices
Total Number of Contact Center Agents (FTEs):
1000+
Website:
http://evolvondemand.com
I am available to help other members by answering questions in the following areas:
Hiring Best Practices
Pre-Hire Assessments
Agent Sourcing Best Practices
Workforce Quality Optimization
Contact Center Operations

Comment Wall (4 comments)

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At 8:02pm on March 3, 2009, Carolina Salvador said…
Hi. we can help each other.. thanks for the add
At 9:29am on February 27, 2009, Greg Meares said…
Hi Robert,

Thanks for the add. I look forward to learning more.

Thanks
Greg
At 6:04pm on February 10, 2009, Lee Hunter said…
Hi Robert, Thank you for the invite and look forward to sharing workforce quality and process optimization ideas
At 12:06pm on January 28, 2009, Jacquelyn M Knez said…
Hello Robert,
I am looking forward to leveraging eachother's expertise as well. Thanks for the invite!
 
 

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