Contact Center Performance Forum (CCPF)

Rodney Baumgart
  • Male
  • Plainfield, IN
  • United States
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What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)

Replied Jul 2

 

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Rodney Baumgart replied to Kathryn Jackson's discussion 'What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)'
We use an attendance line and have the voicemail sent to all of management's email inboxes. This ensures that someone will receive the message. If an agent leave's a message on only their supervisor's phone, and the supervisor is out for that day, n…
July 2
Rodney Baumgart is now a member of Contact Center Performance Forum (CCPF)
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July 2

Profile Information

Company Name:
Brightpoint
Industry:
Wireless
Are you a member of the ATA (American Teleservices Association)?
No
Job Title or Area of Expertise:
Director of Contact Services
Total Number of Contact Center Agents (FTEs):
50
Do you have a LinkedIn or other networking site profile you would like to link to?
http://www.linkedin.com/in/rodneybaumgart

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