Contact Center Performance Forum (CCPF)

Simon Priestley
  • 44, Male
  • United Kingdom
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What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)

Replied Jul 2

 

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Simon Priestley updated their profile
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November 24
Simon Priestley replied to Kathryn Jackson's discussion 'What Procedure do Contact Centers use for Agents Reporting Absences? (Member Request)'
From experience there's 2 issues you need to cover with this process: 1. Fast and accurate recording of absence so you know how your call handling ability is affected today - particularly important if you use WFM products and have come to rely on th…
July 2

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Company Name:
Simon Priestley Ltd
Industry:
Business Services/Consulting
Are you a member of the ATA (American Teleservices Association)?
No
Job Title or Area of Expertise:
Planning / Business Change / Project Management
Total Number of Contact Center Agents (FTEs):
0
Do you have a LinkedIn or other networking site profile you would like to link to?
http://www.linkedin.com/in/simonpriestley
I am available to help other members by answering questions in the following areas:
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